Career Advisor – Various Locations

Reporting to the Campus Director and Regional Director of Admissions, the Career Advisor plays an integral role in the Admissions Department of Sprott Shaw campus. This is an administrative position that includes a large customer service component.

RESPONSIBILITIES

  • Adhere to the company’s Admissions Code of Conduct, policies and procedures
  • Respond to prospective students’ telephone and internet inquiries
  • Handles inquiry calls, walk-ins and setting appointments
  • Schedule admission appointments, conduct admission interviews, and follow up with perspective students
  • Completes enrollment application form with student, accepts registration fee, and issues appropriate receipts
  • Provides students with information package on student loan including telephone number for computerized follow up
  • Assist students in overcoming obstacles and help them in the enrolment process
  • Provides files to administrative assistant for input into FAST and preparation / sending of Director Acceptance letters
  • Work with the financial services office in tracking and assisting each new enrolment through the entire process
  • Calls one week before start date to remind students of the start date and time
  • Follows up on non-registered students by the process outlined in Advisor Handbook and Procedures
  • Provides weekly admissions report every Thursday between 4 – 6 p.m. to Advisor Report Contact which includes director, supervisor, and marketing
  • Welcomes new students to the campus by introducing them to the college director and staff
  • Telephones late arrivals and calls absentees on start day
  • Ensure new student retention in conjunction with the academic department
  • Maintains contact/rapport with students to monitor their progress during their program; practices “open door policy”
  • Keeps college director informed about any student concerns, student challenges, issues and situations that may be causes for students to de disenrolled, drop-out, or disqualified for funding
  • Ensures contact is made in the event of personal, attendance or financial issues
  • Assist with student retention and successful completion through proactive contact including final interview
  • Provide exemplary customer service
  • Reads and follows all procedures and policies and is aware of update procedures
  • Participates in grad functions
  • Attends faculty meetings and in-service training
  • Must be able to work some evenings and weekends
  • Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing

QUALIFICATIONS AND EDUCATION

  • Post-Secondary Education
  • Sales background
  • At least two years of related working experience
  • Must have a reliable vehicle as some travel is required

SKILLS

Knowledge of MS Office and database systems | Excellent communication and interpersonal skills | Excellent Customer Service Skills | Excellent presentation skills | Good organizational skills

VALUES

Ethics | Professionalism | Integrity | Quality | Reliability | Trust

COMPETENCIES

Service Orientation | Teamwork | Accountability | Communication | Planning and Organizing | Problem Solving

APPLY

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