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Hospitality Operations

Diploma Program

Total Program Hours:
780 Hours
Full-Time Program Length:
39 Weeks
Includes holidays and professional days.
Build the foundation for a career in hospitality with our Hospitality Operations program.

Online and On-Campus Delivery Options may be available!

The Hospitality Operations program is designed to provide students with relevant knowledge, necessary skills and educations, and an understanding of the current trends in the hotel and hospitality industry in order to pursue or enhance employment opportunities. Students will gain first hand operational knowledge of the key centres of a hotel including the front desk, sales & marketing, housekeeping, and revenue management & optimization.

To further reinforce the academic component, students are required to craft employment packages, conduct information interviews, attend employment fairs and participate in a host of research, contact, web based and on line exercises. This program offers AHLA (American Hotel and Lodging Association) certificates as well as computer applications to further enhance career opportunities. Upon successful completion students will earn the following certifications: START Certified Restaurant Server, HFIA Hotel Industry Analytics, AHLEI Rooms Division Specialization, and AHLEI Sales and Marketing Specialization. (70% is required on all AHLEI exams in order to qualify for these certifications).

Why Study At Sprott Shaw?

  • Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation
  • Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills
  • Co-op opportunities with recognized organizations across BC including Parq Vancouver, River Rock Casino, Rosewood Hotel Georgia, Best Western Hotels, Delta Hotels, and more
  • Multiple start dates so you can start your education when you want to without the wait
  • All-inclusive program costs where what you see is what you pay. Our cost includes registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, co-op fees, and much more
  • Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources for the hospitality industry 
  • Certificates including FOODSAFE, Guest Service Gold, and START Restaurant Service
  • Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams
  • Grant and scholarship opportunities are available to help you save on tuition. Up to $4000 in scholarships and grants are open to recent high school graduates, Sprott Shaw alumni, military veterans, and more! Click here to browse our full list of grants and scholarships

Learning Objectives

Upon completion of this program, students will be able to:

  • Demonstrate leadership competencies
  • Evaluate financial information and financial implications related to business decisions
  • Provide responsible and professional food and beverage services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Manage human relations issues
  • Prepare marketing plans and communication strategies
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Communicate effectively using various communication channels

Where Are Sprott Shaw Graduates Working? 

Our Administration, Legal, and Hospitality graduates can be found working throughout the province. Graduates of our Administration programs are working in a diverse range of locations including the BC Cancer Agency and the Government of Canada. 

Graduates of our Veterinary Assistant program can be found in various veterinary clinics such as the Central City Animal Hospital and the Panorama Village Animal Hospital. 

Legal graduates can be found working in law firms and legal offices such as the Sea to Sky Law Office and Westside Family Law. Tourism and Hospitality graduates have been hired by Best Western, the Sandman Hotel Group, Grouse Mountain Tourism, and more. 

Click below to learn more about where our graduates are currently working. Please note that these lists do not cover every single business that has hired a Sprott Shaw graduate, but they do provide a good representation of the sort of industries that Sprott Shaw graduates are working in. 

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

Career Opportunities

Banquet/Catering Server
Events Asst/Trainee
Food and Beverage Asst
Food and Beverage Office
Food and Beverage Servers
Front Desk Reception
Housekeeping Assistant
Sales and Marketing Coordinator
Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals)
  • Applicants must successfully complete the admissions interview and entrance assessments with a minimum score of 20/40 in the English Assessment and a minimum score of 20/40 in the Math Assessment (with a minimum composite score of 42/80)
  • For more information on English Language requirements and equivalencies please click here
Domestic Students:
  • Domestic students that can provide a Canadian transcript showing completion of English 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the English Entrance Assessment
  • Domestic students that can provide a Canadian transcript showing completion of Math 10, 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the Math Entrance Assessment
International Students:
  • International students can meet the Math Entrance Assessment requirement by providing an equivalent to Canadian High School Math 10, 11 or 12 with a passing grade of ‘C’. The credential must be evaluated and verified
  • International students can meet the English requirement by completing or demonstrating one of the following three options:
    • Sprott Shaw’s English Language Assessment, OR
    • Minimum IELTS Score 5.5 overall or iBT TOFEL Score of 70, OR
    • Completion of an ESL program from one of SSC’s partnered ESL schools
Diploma Requirements
  • 60% average upon successful completion of all courses, including courses given a complete.
University Transfer Programs

Through our pathway programs, students can complete a Hospitality Operations with Co-op diploma in the first 1.5 year at Sprott Shaw and then pursue a Bachelor of Arts in Management at City University in Canada. Contact an advisor to learn more.

Learn more about our other Pathway Programs here.

* Hospitality Operations was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.

Courses List

This 39 week Diploma program requires the student to complete the following courses.

  • Describe what critical thinking is and how to improve it
  • Identify reasons and conclusions: The language of reasoning
  • Critically think about the internet (how to get reliable information from the internet)

  • Skills and strategies conducive to learning in a college atmosphere, orientation to the college environment, using technology, knowing college policies and procedures.
  • Time management, writing and using citations, study strategies, student budgeting, and wellness/self-care/stress management.
  • An orientation to the PCP program and the emergency medicine professions.
  • Prepare for upcoming studies, learning environments, and work experience placements throughout the program.

Strategies for Student Success:

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources

  • Development and practice of presentation skills
  • MS Office PowerPoint

  • Introduction to the organization and structure of hotels, restaurants, casino hotels, cruise ships and clubs.

  • Motivational techniques
  • Recruitment and selection
  • Supervisory tools

  • Financial and accrual accounting
  • Financial statements
  • Revenue and expense accounting

  • Gain information to manage the physical plant of a hotel or restaurant
  • Work effectively with engineering and maintenance departments

  • Hotel organization, front office

  • Housekeeping & maintenance
  • Inventories

  • Explain current challenges for revenue managers
  • Analyze data and market intelligence
  • Review new market segment approaches
  • Includes HFIA Hotel Industry Analytics Credential

  • Need for individualized security programs
  • Guest protection, internal security
  • Explore risk management and loss prevention

  • Meetings & conventions market
  • Food service & service-related issues

  • Basic rules of dining including etiquette and technical manners during service
  • Symmetric table setup
  • Rules of social engagement when serving food and beverage

  • Current marketing terminology
  • Strategic planning
  • Market research, sales, promotion and group dynamics

  • Sales presentations
  • Client relationships
  • Professionalism
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