Hospitality Management 2 Program with Co-op

This diploma provides for an advanced level in hospitality management, including courses related to human resource management (HRM) in the hotel and hospitality industry. From designing jobs and descriptions to employee recruitment, training, retention and evaluation, HR information system management and touches on workplace environment issues such as safety, harassment, disparate treatment and business ethics.

Graduates from this program also earn the AHLA (American Hotel and Lodging Association) diploma.

This program includes a Co-op placement. This placement enables the student to gain first hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.

Learning Objectives

  • Demonstrate leadership competencies
  • Evaluate financial information and financial implications related to business decisions
  • Provide responsible and professional food and beverage services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Manage human relations issues
  • Prepare marketing plans and communication strategies
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Productively use MS Office including Word, Excel and Access
  • Communicate effectively using various communication channels

Diploma Program

Total Program Hours:
1860 Hours
Full-Time Program Length:
93 Weeks
(Includes holidays and professional days)
Program content is subject to change.

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Career Opportunities

Convention Marketing
Convention Planner
Cruise Coordinator
Cruiseships and Resorts
Destination Coordinator
Food Program Management
International Marketing Consultant
Marketing Coordinator
Promotions Assistant
Reservations Agent
Resort Coordinator
Restaurant / Kitchen
Travel Consultant
Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals)
  • Applicants must successfully complete the admissions interview and may be required to do an entrance assessment (with a minimum composite score of 42)

Note: English level assessment will be required for international students (with a minimum score of 20/40 in language).

Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete
* Hospitality Management 2 Program with Co-op was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

Students can expect to complete one to three hours of homework per day.

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Courses List

This 93 week Diploma program requires the student to complete the following courses.

  • MS Office Certification
  • MS Office Word editing, layout, templates, styles and
    sections, mail merge, tables, charts and desktop publishing

  • MS Office Certification
  • Plan, edit and manage worksheets (formulas/functions)

  • Mandatory schedule of alternating class sessions and work terms
  • Adherence to the program scheduling format is mandatory and is designed to provide the prospective candidate with valuable exposure to language usage in a work setting
  • The alternating classroom sessions allow the student to maximize the lessons taught within the curriculum

  • Computer basics/file management
  • Goal setting, note-taking, problem-solving, teamwork
  • Overview of policies and procedures
  • Demonstrate the ability to use MS Word and MS PowerPoint

  • Research, prepare and deliver presentations
  • Apply proper use of grammar principles
  • Overview of processes of communication in the workplace
  • Use MS Office PowerPoint

  • Importance of written communication within the
    business environment
  • Memos, email, letters and reports

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources

  • Effective customer service and support
  • Problem-solving theory and applications

  • Management fundamentals
  • Cost and pricing strategies
  • Sanitation and safety
  • Menu management

  • Motivational techniques
  • Recruitment and selection
  • Supervisory tools

  • Financial and accrual accounting
  • Financial statements
  • Revenue and expense accounting

  • Empowerment, team building

  • Understand the roles of destination management organizations and convention and visitors bureaus play in the tourism industry
  • All aspects of organization operations are covered

  • Hotel organization, front office

  • Housekeeping & maintenance
  • Inventories

  • Orientation, training, benefits
  • Job analysis and design

  • Effective techniques
  • Selling the dream

  • Resort development
  • Economic issues

  • Marketing & development
  • Financing

  • Meetings & conventions market
  • Food service & service-related issues

  • Serving It Right, FoodSafe, and SuperHost

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