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Medical Office Administrator Health Unit Clerk

Diploma Program

Total Program Hours:
980 Hours
Full-Time Program Length:
49 Weeks
Includes holidays and professional days.
Delivery Methods:
  • In-Class Instruction
  • Distance Education / Online
  • Combined Delivery (Both In-Class and Distance)
Program content is subject to change.

Online and On-Campus Delivery Options may be available!

A Medical Clerk performs a variety of administrative duties in doctors’ offices, hospitals, medical clinics and other medical settings, as well as supporting managers and professional employers. They are employed in offices throughout the public and private sectors.

This program combines the basic knowledge of a Medical Office Administrator with the specialized knowledge of a Health Unit Clerk which will open many more job opportunity doors for the student.

A medical clerk can be expected to type correspondence, reports, invoices and related material from handwritten copy or machine dictation, using a computer. This may include the preparation of presentation materials.

They also prepare routine correspondence and compile data, statistics and other information. Some administrators assist committees by taking minutes.

The duties of a Medical Clerk also include specialized tasks. They schedule and confirm medical appointments, deliver messages between doctors and patients, type medical records and reports from handwritten notes, and interview patients to complete forms and case histories. They also make sure doctors get paid, by completing insurance as well as other claim forms and handling billing procedures. They may order medical supplies as well as regular office supplies. It should be noted that medical administrators are very often referred to as medical office secretaries, and related training programs in this province may also use that title.

The occupational objective of this medical clerk program is to prepare the student to gain employment in the settings such as the following: hospitals, clinics, insurance companies, public health care agencies and long-term care facilities where they will perform non-clinical tasks usually under the supervision of nursing staff and provide the link between patients, physicians, nursing staff and other departments. Job duties and environments vary by place of employment. Some Hospital Unit Clerks are employed part-time or work evening or weekend shifts.

The job outlook for qualified medical clerks is very good due to advances in medical technology. According to the Health Careers Center, job opportunities are expected to be plentiful for health unit clerks, with growth mirroring that of all health care professions.

A typing speed of 50-65 words per minute may also be required for employment. Changes in technology, such as the increasing use of electronic medical records (EMR), means these workers must be comfortable adapting to new software programs. Some employers may require specialized training in EMR systems.

Program Mission

To provide comprehensive training for students to serve their community by supporting administrative procedures in a healthcare setting.

Program Goals

The program aims for students to graduate with professional medical office administration skills gained through experiential learning. We strive for our graduates to care for diverse communities in an ethical, compassionate, and respectful manner.

Learning Objectives

Upon completion of this program, students will be able to demonstrate the following competencies:

  • Perform receptionist duties such as greeting and checking in patients
  • Manage and coordinate the scheduling of appointments
  • Compile patients’ charts
  • Transcribe physicians’ orders
  • Prepare birth and/or death certificates
  • Record vital signs
  • Order hospital supplies
  • Complete the admission, preoperative, and postoperative procedures

Why Study at Sprott Shaw? 

  • Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation 
  • Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills 
  • Practicum opportunities with recognized organizations across BC 
  • Multiple start dates so you can start your education when you want to without the wait 
  • Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources in the counselling field 
  • Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams 
  • All-inclusive program costs where what you see is what you pay. Our costs include registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, practicum fees, and much more 
  • Grant and scholarship opportunities are available to help you save on tuition. Up to $4000 in scholarships and grants are open to recent high school graduates, Sprott Shaw alumni, military veterans, and more! Click here to browse our full list of grants and scholarships.

Success Stories

  • “Through my courses, my instructors went above and beyond with delivering the education in the most suitable way to each student. The personal support is something to be valued as an adult learner and I could not have been more supported through my year.” – Danyel D.

Where Are Sprott Shaw Graduates Working? 

Our Health Care, Nursing and Dental graduates can be found working throughout the province. In addition to health authorities across BC, our Practical Nursing and Health Care Assistant graduates are working at recognized hospitals like Vancouver General Hospital, Surrey Memorial Hospital, Chilliwack General Hospital, Kelowna General Hospital, Victoria General Hospital, and more. 

Our Dental Assistant graduates can be found working at a variety of dental clinics throughout the province such as Family Care Dental Clinic, Heavenly Dental, NOVO Dental Centre, and more. Our Pharmacy Assistants can be found working in Walmart Pharmacies, Rexall Pharmacies, and numerous other independent pharmacies throughout BC. 

Click below to learn more about where our graduates are currently working. Please note that these lists do not cover every single business that has hired a Sprott Shaw graduate, but they do provide a good representation of the sort of industries that Sprott Shaw graduates are working in. 

Related Programs

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Our advisors are happy to answer any questions.

Career Opportunities

Booking Clerk
Health Unit Coordinator
Medical Office Assistant
Medical Transcriptionist
MSP Billing Clerk
Nursing Unit Assistant
Nursing Unit Coordinator
Unit Clerk
Admission Requirements:

Prior to Acceptance:

  • Grade 12 / GED or mature student status (all transcripts must be true certified copies or originals).
  • Applicants must successfully complete the admissions interview and entrance assessments with a minimum score of 20/40 in the English Assessment and a minimum score of 20/40 in the Math Assessment (with a minimum composite score of 42/80).
  • For more information on English Language requirements and equivalencies please click here.

Domestic Students:

  • Domestic students that can provide a Canadian transcript showing completion of English 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the English Entrance Assessment.
  • Domestic students that can provide a Canadian transcript showing completion of Math 10, 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the Math Entrance Assessment.

International Students:

  • International students can meet the Math Entrance Assessment requirement by providing an equivalent to Canadian High School Math 10, 11 or 12 with a passing grade of ‘C’. The credential must be evaluated and verified.
  • International students can meet the English requirement by completing or demonstrating one of the following four options:
  • Sprott Shaw’s English Language Assessment, OR
  • Minimum IELTS Score 5.5 overall or iBT TOEFL Score of 70 or Equivalent Standardized External Assessment, OR
  • Completion of an ESL program from one of SSC’s partnered ESL schools, OR
  • International students that can provide a Canadian transcript (or evaluated credentials) showing completion of English 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the English Entrance Assessment.
Course Prerequisites: 
  • Completed SSC Health Declaration form (or Physician’s Waiver).
Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete.
  • CPR, First Aid and WHMIS will be completed during the program.
Other Requirements:
  • FACPR First Aid / CPR (Comp/Inc).
  • WHMIS WHMIS (Comp/Inc).
  • Students can expect to complete 1 – 3 hours of homework per day.

 

* Medical Office Administrator Health Unit Clerk was reviewed and approved by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

Courses List

This 49 week Diploma program requires the student to complete the following courses.

  • MS Office Word Certification
  • MS Office Word editing, layout, templates, styles and
    sections, mail merge, tables, charts and desktop publishing

  • MS Office Excel Certification
  • Plan, edit and manage worksheets (formulas/functions)

  • Management of office information (mail, appointments, telephones, meetings, business machines, bank statements)

  • MS Word, electronic files, business documents
  • Develop speed and accuracy

  • Skills and strategies conducive to learning in a college atmosphere, orientation to the college environment, using technology, knowing college policies and procedures.
  • Time management, writing and using citations, study strategies, student budgeting, and wellness/self-care/stress management.
  • An orientation to the PCP program and the emergency medicine professions.
  • Prepare for upcoming studies, learning environments, and work experience placements throughout the program.

  • Research, prepare and deliver presentations
  • Apply proper use of grammar principles
  • Overview of processes of communication in the workplace
  • Use MS Office PowerPoint

  • Importance of written communication within the business environment
  • Memos, email, letters and reports

Strategies for Student Success:

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources

  • Effective customer service and support
  • Problem-solving theory and applications

  • Describe clinical / non-clinical tasks
  • Communication, interpersonal skills in a health-care setting
  • Responsibilities of a Health Unit Clerk

  • Pharmacological terminology
  • Steps in the drugs cycle, classifications
  • Drug effects, disease states

  • Electronic records
  • Transcription/monitoring doctor’s orders
  • Procedures/process orders

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • WHMIS Certification

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • CPR/First Aid
  • Prerequisite: MD400I - Medical Terminology I

  • Patient scheduling, forms, charts
  • Sterilization techniques
  • General office procedures

  • Clinic and physician accounts
  • Billing and diagnostic codes

  • Dictatyping and transcribing
  • Creating/formatting medical documents

  • Simulation designed to provide the learner with practical exposure to activities that may be encountered on the job in a medical office environment

  • This course focuses on the fundamental principles of accounting with full online courseware that includes the digital textbook and learning materials.

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

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