• Demonstrate and apply the communicative process through in-class and online exercises
• Analyze and record key phrases, idiomatic expressions, and HCA-related vocabulary
• Develop their communicative approach through role plays, dialogues, discussion and presentations
• Develop active listening skills
• Review proper forms, email, letter writing, and note taking techniques used in the working environment
• Grammatical expansion for complex structure
• Demonstrate knowledge and understanding through written and reflection journals
• Create an ESL/HCA Glossary for Vocabulary

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