Pre-requisites: ITEC 121 – Operating Systems, ITEC110 – Computing Hardware

• Students will learn how to effectively provide help desk support by learning what services are required, how to prioritise issues, and how to set realistic expectations.
• In this course students will be introduced to self management and soft skills, performance measurement
rubrics, users’ needs, goals, and attitudes.
• Also, how to define, diagnose and solve problems, which tools are required, ensure that value is being received, and how to effectively deal with management.

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