What were you doing before attending Sprott Shaw College?
Before attending Sprott Shaw College, I worked as a call center agent. Unfortunately, the company declared bankruptcy. So, I have to look for another job. In order for me to get a more profitable and rewarding job, I have to equip myself with skills and knowledge to compete [in the job market] out there.
Why did you choose Sprott Shaw College?
I looked into different schools, including Sprott Shaw College. I did choose Sprott Shaw College because Sprott Shaw trains their students to become a leader… Sprott Shaw College equips their students with skills and knowledge to compete and become a victor or conqueror in the real world. Sprott Shaw College never leaves their graduates high and dry, they have stand-by support ready for us if we need it.
How was the admissions process?
The Admission process was so easy, Ursula and other staff were there throughout the admission process.
What program did you choose and why?
Business Administration Diploma. Sprott Shaw College helped me decide what program was best for me based on my previous experiences and educational background.
What was the environment like during your time at Sprott Shaw College?
It was a harmonious environment. We have so many activities that help build better relationships with our classmates, instructors and school staff members.
Where was your practicum or co-op and how was it?
My practicum was in New Westminster few blocks away from the Sprott Shaw Campus. It was a great experience: it helped me to prepare myself to step into the real work field.
How long did it take you to find a job after graduation?
One week after my graduation I got a job in a Property Management Company. I got hired not because I have experience, I got hired because I have a Business Administration diploma and the employer is confident that I can do the job.
Where do you work? Can you explain your duties?
I work at the Property Management Company. Here’s the list of my duties;
Alteration Agreements / Indemnity Agreements / Assumption of Liability Agreements
Arrears Letters (requested by SM)
Final Demand Letters
Lien Placement & Lien Removal Letters
Response Letters
New Council Member letters
Change of Billing Address Letters
Authorization Letters
Contractor Termination Letter
Maintain electronic distribution list for correspondences & notices
Distribute letters, memos, notices by mail & email
Follow up on RTS (return to sender) correspondence returned to this office
Meeting & Minutes:
Assist SM with preparing CM Agendas
Assist SM with preparing AGM / SGM Notice Packages
Type out minutes of meetings from dictations/notes & proof read minutes, if required
Distribute AGM / SGM Notices
AGM / SGM day-of-meeting preparations
AGM / SGM post-meeting procedures
For 100+ unit strata, attend AGM / SGM with PMs if assistance is required
Maintain electronic & hardcopy distribution list for minutes
Upload minutes to strata websites
Distribute meeting minutes by email and/or mail
Keys/Fobs/Transmitters:
Assist PM with coordinating sale of keys/fobs/transmitters
Assist PM with drop-offs & pick-ups of keys/fobs/transmitters
Assist PM with ordering more keys/fobs/transmitters
Move-in/out:
Assist PM with coordinating moves; liaise with caretaker, Council member, security company, etc. if required
IT Support:
Maintain strata website & upload documents to strata website
Set up electronic signatures for PMs
Update OneDrive Emergency Spreadsheet (requires written directive from PM)
Assist PM with formatting electronic documents
Generate various reports from Yardi
Advanced understanding of Yardi, Outlook, Uniflow, eCopy, S Drive & assist PMs if required.
Assist PMs with phone setup, changing voicemail message, etc.
Miscellaneous:
Strata document retrieval (Land Title)
Bylaw updates
Field calls on behalf of PMs & respond to inquiries from clients and trades
Strata records maintenance & Secure destruction of strata documents
Assist with Takeover Strata setup
Assist with Terminated Strata transition
Liaise with Council Members, Owners/Residents/Tenants, Caretakers and Contractors on behalf of PMs
Assist Management with distribution of Client Satisfaction surveys
Generate strata contact lists for PMs, if requested
Complete updates to contact information, if required
Assist with Special Projects
Learn process for financials distribution & record keeping
Complete understanding of registration process, contents, processing (internal & external) and record-keeping of various Forms
If you could give advice to someone coming to Sprott Shaw, what would you say?
Sprott Shaw College is an excellent choice. Don’t be ashamed to ask for help if need be, Sprott Shaw faculty members and staff are always ready to help you and guide you on the path to your success.
Is there anything else you would like to share?
Sprott Shaw College is not only a school, it is a home. There is a true connection, from strangers to classmates to really close friends.
