Hospitality Management

Hospitality Management

Hospitality Management
Diploma Program
Total Program Hours:
1020 Hours
Full-Time Program Length:
51 Weeks
Delivery Methods:
  • In-Class Instruction
  • Distance Education / Online
Includes holidays and professional days.
Program content is subject to change.

Program Overview

Build the foundation for a career in hospitality with our Hospitality Management program!

Online and On-Campus Delivery Options may be available!

The Hospitality Management program is designed to provide students the relevant knowledge, necessary skills and educations, and an understanding of the current trends in the hotel and hospitality industry in order to pursue or enhance employment opportunities. Students will gain first hand operational knowledge of the key centres of a hotel including the front desk, sales & marketing, housekeeping, and revenue management & optimization.

In addition to this students will be equipped to work in hospitality sales and marketing. Students will be able to manage the marketing activities for hotels and restaurants with a focus on social media marketing and online engagement advertising.

To further reinforce the academic component, students are required to craft employment packages, conduct information interviews, attend employment fairs and participate in a host of research, contact, web based and on line exercises.

This program offers AHLA (American Hotel and Lodging Association) certificates as well as computer applications to further enhance career opportunities. Upon successful completion students will earn the following certifications: START Certified Restaurant Server, AHLEI Rooms Division Specialization, and AHLEI Sales and Marketing Specialization, and AHLEI Diploma. (70% is required on all AHLEI exams in order to qualify for these certifications).

Career Opportunities

  • Food and Beverage Servers
  • Food and Beverage Asst
  • Food and Beverage Office
  • Banquet/Catering Server
  • Events Asst/Trainee
  • Front Desk Reception
  • Housekeeping Attendant
  • Sales & MKTG Coordinator

Learning Objectives

Upon completion of this program, students will be able to:

  • Demonstrate leadership competencies
  • Evaluate financial information and financial implications related to business decisions
  • Provide responsible and professional food and beverage services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Manage human relations issues
  • Prepare marketing plans and communication strategies
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Communicate effectively using various communication channels

Why Study at Sprott Shaw?

  • Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation
  • Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills
  • Co-op opportunities with recognized organizations across BC including Parq Vancouver, River Rock Casino, Rosewood Hotel Georgia, Best Western Hotels, Delta Hotels, and more
  • Multiple start dates so you can start your education when you want to without the wait
  • All-inclusive tuition where what you see is what you pay. Our tuition includes registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, co-op fees, and much more
  • Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources for the hospitality industry 
  • Certificates including FOODSAFE, Guest Service Gold, and START Restaurant Service
  • Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams
  • Grant and scholarship opportunities are available to help you save on tuition. Up to $4000 in scholarships and grants are open to recent high school graduates, Sprott Shaw alumni, military veterans, and more! Click here to browse our full list of grants and scholarships

Success Story

“They make you feel like you belong. They are just excellent and the kind of support I got from them was amazing. Even after I graduated, they supported me by helping me kick-start my first business.” – Mila J.

Where Are Sprott Shaw Graduates Working? 

Our Administration, Legal, and Hospitality graduates can be found working throughout the province. Graduates of our Administration programs are working in a diverse range of locations including the BC Cancer Agency and the Government of Canada. 

Graduates of our Veterinary Assistant program can be found in various veterinary clinics such as the Central City Animal Hospital and the Panorama Village Animal Hospital. 

Legal graduates can be found working in law firms and legal offices such as the Sea to Sky Law Office and Westside Family Law. Tourism and Hospitality graduates have been hired by Best Western, the Sandman Hotel Group, Grouse Mountain Tourism, and more. 

Click below to learn more about where our graduates are currently working. Please note that these lists do not cover every single business that has hired a Sprott Shaw graduate, but they do provide a good representation of the sort of industries that Sprott Shaw graduates are working in. 

University Transfer Program

This program is part of Sprott Shaw’s university transfer initiative for anyone looking to continue their education and pursue a bachelor’s degree. 

Gaining professional skills and experience from our programs before moving on to complete a full degree is a great way to enjoy the focused, hands-on benefits that Sprott Shaw College offers. 

This program qualifies for our University Pathway Programs with the institutions listed below. Click on the image for more details!

Program Details

Admission Requirements:

Applicants must meet all of the pre-requisites listed below, meet their financial obligations to the college at registration, and acknowledge their understanding of SSC’s policies and procedures provided in the Student Handbook, prior to starting classes.
NOTE: Students are provided with a detailed list of books, e-resources, workshop/lab supplies, and lab/tool kits that are included in the program’s fees and will have the opportunity to opt in or out of purchasing from Sprott Shaw College or any other specific source any of these items at the time of registration.

Applicants must successfully complete the admissions interview and English Language Entrance Requirements and have a minimum score of 20/40 in the Math Assessment (with a minimum composite score of 42/80).

Math Requirement:

  • Applicants must successfully complete the Math Entrance Assessment with a minimum score of 20/40
  • Domestic students that can provide a Canadian transcript showing completion of Math 10, 11, or 12 or equivalent; Post Secondary Math; with a passing grade of ‘C’ will be exempt from having to write the Math Entrance Assessment. The equivalent credential must be evaluated and verified.
  • International students that can provide a Canadian transcript showing completion of Math 10, 11, or 12 or equivalent; Post Secondary Math; with a passing grade of ‘C’ will be exempt from having to write the Math Entrance Assessment. The equivalent credential must be evaluated and verified.

 

Education Level

  • Grade 12 or equivalent (GED, Adult Basic Education) with evidence of a ‘true certified copy’ or original transcript
  • Mature student status (age 19 and one year out of high school)

Language Proficiency Policy:

All programs at Sprott Shaw College (SSC) are conducted in English, making proficiency in the English language a requirement for enrollment.

The required proficiency can be demonstrated through 1) completion of secondary or post-secondary education where English is the language of instruction and is also one of the country’s official languages, or 2) An approved English Language Assessment, 3) For mature (≥ 19 years) students who are facing barriers and cannot access their educational records or provide sufficient evidence of secondary or post-secondary education.

SSC programs that have a higher English language level, require additional years of secondary or post-secondary education where English is the language of instruction, or where language proficiency is to be otherwise demonstrated, are identified within the relevant program outlines.

For all other SSC programs, English language proficiency is demonstrated by:

1. Education

a) Secondary Education

Evidence of Successful Fulltime Secondary Education Completion*, where English is one of the principle languages of instruction:

i) Showing two (2) years, if all Grades successfully completed are 10, 11, or 12, or

ii) Showing three (3) years if the successful Grades are 8, 9, 10, 11, or 12

iii) Showing validation of both language of instruction and credential level is provided by WES, ICES or IQAS.

OR

b) Post- Secondary Education

Evidence of 2 years of Fulltime Post-Secondary Education Completion*, where English is one of the principle languages of instruction. Language development courses (i.e. ELL courses) cannot be included in this calculation.

*This may be demonstrated by providing a high school transcript, completion of a BC Adult Graduation program, or providing validation of both language of instruction and credential level is provided by WES, ICES or IQAS.

Countries where English is the language of instruction:

American Samoa, Anguilla, Antigua and Barbuda, Australia, Bahamas, Barbados, Belize, Bermuda, Botswana, British Virgin Islands, Canada, Cayman Islands, Dominica, Falkland Islands, Fiji, Gambia, Ghana, Gibraltar, Grenada, Guam, Guyana, Ireland, Jamaica, Kenya, Lesotho, Liberia, Malta, Mauritius, Montserrat, New Zealand, Nigeria, Saint Helena, Saint Lucia, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Seychelles, Sierra Leone, Singapore, South Africa, Tanzania, Trinidad & Tobago, Turks and Caicos Islands, Uganda, United Kingdom, United States, United States Virgin Islands, Zambia, & Zimbabwe.

OR

2. Assessment

By achieving a recognized standardized language test/assessment.

Approved English language assessment options:

· IELTS. International English Language Testing System (IELTS) Academic: Minimum overall score of 5.5.

· TOEFL. Test of English as a Foreign Language IBT: Minimum overall score of 46

· CAEL. Canadian Academic English Language Assessment. Minimum overall score of 40

· CELPIP. Canadian English Language Proficiency Index Program: Listening 6, Speaking 6, Reading 5 and Writing 5.

· DET. Duolingo English Test: Minimum overall score of 95

· PTE. Pearson Test of English Academic: Minimum overall score of 43

· Cambridge English Qualifications: Minimum overall score of 160 or “C”

· Cambridge Linguaskill: Minimum overall B2 level

· LANGUAGECERT Academic: Minimum overall B2 level

· MET. The Michigan English Test: Minimum overall B2 level

· iTEP Academic: Minimum overall score of 3.5

· EIKEN: Minimum placement of Grade Pre-1

OR

3. Accuplacer

For mature (≥ 19 years) students who are facing barriers and cannot access their educational records or provide sufficient evidence of secondary or post-secondary education.

Applicant must be 19 years or older at the start of the program and a Canadian citizen or permanent resident and provides attestation that they have completed at least three years of full-time secondary or post-secondary instruction in English in a country where English is one of the principal languages (please refer to Countries where English is the language of instruction).

Accuplacer English Assessment (Next Generation) and achieves the following minimum scores required:

· Reading: 230

· Writing: 230

· WritePlacer: 4

For more information on our English language program-specific requirements and English equivalencies please click here: Sprott Shaw College English Language Requirements and Equivalents

 

Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete.
  • Students who successfully pass the AHLEI with 70% or higher will qualify for the Rooms Division Specialization, Sales & Marketing Specialization and AHLEI Diploma.
  • Students can expect to complete 1 – 3 hours of homework per day.

Contact Us Today!

Our advisors are happy to answer any questions.

Courses List

This 51 week Diploma program requires the student to complete the following courses.

  • Describe what critical thinking is and how to improve it
  • Identify reasons and conclusions: The language of reasoning
  • Critically think about the internet (how to get reliable information from the internet)

  • Learn effective study skills, time management, and goal setting.
  • Understand college policies, technology, and expectations.
  • Apply organization, writing, and citation techniques.
  • Develop self-care and stress-management strategies for success.

  • Development and practice of presentation skills
  • MS Office PowerPoint

  • Analysis of job descriptions
  • Recruitment, orientation and training
  • Regulation and legislation

  • Introduction to the organization and structure of hotels, restaurants, casino hotels, cruise ships and clubs.

  • Management fundamentals
  • Cost and pricing strategies
  • Sanitation and safety
  • Menu management

  • Motivational techniques
  • Recruitment and selection
  • Supervisory tools

  • Financial and accrual accounting
  • Financial statements
  • Revenue and expense accounting

  • Gain information to manage the physical plant of a hotel or restaurant
  • Work effectively with engineering and maintenance departments

  • Hotel organization, front office

  • Housekeeping & maintenance
  • Inventories

  • Explain current challenges for revenue managers
  • Analyze data and market intelligence
  • Review new market segment approaches
  • Includes HFIA Hotel Industry Analytics Credential

  • Need for individualized security programs
  • Guest protection, internal security
  • Explore risk management and loss prevention

  • Meetings & conventions market
  • Food service & service-related issues

  • Basic rules of dining including etiquette and technical manners during service
  • Symmetric table setup
  • Rules of social engagement when serving food and beverage

  • Effective problem solving and decision making
  • Leadership and managerial roles and skills

  • Current marketing terminology
  • Strategic planning
  • Market research, sales, promotion and group dynamics

  • Sales presentations
  • Client relationships
  • Professionalism

  • Introduction to the basic elements of digital marketing, their meaning, use and importance

  • Learning how to choose the right social media platforms and how best to utilize the features offered by those platforms

  • Use blogging effectively as a marketing tool
  • Understand how display advertising fits into marketing strategies
  • Review techniques to enhance social media marketing to maximize exposure

Career Opportunities

Banquet/Catering Server
Events Asst/Trainee
Food and Beverage Asst
Food and Beverage Office
Food and Beverage Servers
Front Desk Reception
Housekeeping Assistant
Sales and Marketing Coordinator
* Hospitality Management was reviewed and approved by the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post-Secondary Education and Future Skills.
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