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Tourism / Hospitality Management

Diploma Program

Total Program Hours:
740 Hours
Full-Time Program Length:
37 Weeks
Includes holidays and professional days.
Delivery Methods:
  • In-Class Instruction
  • Distance Education / Online
Program content is subject to change.

Online and On-Campus Delivery Options may be available!

The Tourism / Hospitality Management program prepares students for management positions in the industry with opportunities to work in areas such as Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

This diploma program offers AHLA (American Hotel and Lodging Association) certificates.

There Is tremendous opportunity within BC for tourism. After global challenges in the industry in the past few years, BC is poised to resume its status as a key driver of economic success across the province, growing faster than the provincial economy as a whole, with over 40% of businesses outside the Vancouver Lower Mainland region, continuing to be a world-class destination for many activities, such as the enjoyment of river rafting, kayaking, mountaineering, skiing, camping whale watching, scuba diving, and wine tours.

The industry has many sectors including accommodations, air transportation services, amusement, gambling, and recreation, food and drink services, museums, galleries, and parks, performing arts and sports, sightseeing, travel arrangement, and water transportation. Much of the industry includes small businesses, hosting our returning international visitors, and a fast-growing number of local travellers and from across Canada and the US.

If you are interested in working in the accommodation industry, positions as a front desk agent, housekeeper or bell person are great ways to get an introduction to this sector. Along with meeting people from around the world, these front-line staff members have the advantage of learning about the various aspects of the hotel business (and an opportunity to climb the corporate ladder).

For those who are more interested in being behind the scenes, the accommodation industry also requires workers for business and trade-related positions – including accountants, marketers, cooks, bakers and carpenters.

With thousands of events being hosted at BC properties each year – such as conferences, weddings, seminars and so on – the accommodation sector also requires sales, support and event staff. An integral part of any hotel team includes sales representatives, concierges, event coordinators and others who help bring business to the property and ensure all of the events run smoothly.

So, whether you’re interested in being on the front lines or behind the scenes, working at a mountain resort, wilderness campground or a cosmopolitan hotel in the heart of a bustling city – a career in this dynamic industry can definitely accommodate you.

Strong computer knowledge would be highly recommended.

Learning Objectives

  • Demonstrate leadership competencies
  • Provide responsible and professional hospitality services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Describe the scope of the tourism industry
  • Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
  • Apply the principles and practices of guest and customer services
  • Productively use industry software including SABRE
  • Communicate effectively using various communication channels

Grant and Scholarship Opportunities

Save on tuition with a variety of scholarship and grant options. Up to $4000 in scholarships and grants are available to recent high school graduates, Sprott Shaw alumni, military veterans, and more! Click here to browse our full list of grants and scholarships.

Where Are Sprott Shaw Graduates Working? 

Our Administration, Legal, and Hospitality graduates can be found working throughout the province. Graduates of our Administration programs are working in a diverse range of locations including the BC Cancer Agency and the Government of Canada. 

Graduates of our Veterinary Assistant program can be found in various veterinary clinics such as the Central City Animal Hospital and the Panorama Village Animal Hospital. 

Legal graduates can be found working in law firms and legal offices such as the Sea to Sky Law Office and Westside Family Law. Tourism and Hospitality graduates have been hired by Best Western, the Sandman Hotel Group, Grouse Mountain Tourism, and more. 

Click below to learn more about where our graduates are currently working. Please note that these lists do not cover every single business that has hired a Sprott Shaw graduate, but they do provide a good representation of the sort of industries that Sprott Shaw graduates are working in. 


Related Tourism and Hospitality Management Programs: 

Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals).
  • Applicants must successfully complete the admissions interview and entrance assessments with a minimum score of 20/40 in the English Assessment.
  • For more information on English Language requirements and equivalencies please click here.

Domestic Students:

  • Domestic students that can provide a Canadian transcript showing completion of English 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the English Entrance Assessment.
  • Domestic students that can provide a Canadian transcript showing completion of Math 10, 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the Math Entrance Assessment.

International Students:

  • International students can meet the English requirement by completing or demonstrating one of the following four options:
  • Sprott Shaw’s English Language Assessment, OR
  • Minimum IELTS Score 5.5 overall or iBT TOEFL Score of 70 OR
  • Equivalent Standardized External Assessment, OR
  • Completion of an ESL program from one of SSC’s partnered ESL schools
  • International students that can provide a Canadian transcript (or evaluated credentials) showing completion of English 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the English Entrance Assessment.
Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete.
  • FoodSafe (Comp/Inc).

Students can expect to complete 1 – 3 hours of homework per day.

 

* Tourism / Hospitality Management was reviewed and approved by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.

Courses List

This 37 week Diploma program requires the student to complete the following courses.

  • Skills and strategies conducive to learning in a college atmosphere, orientation to the college environment, using technology, knowing college policies and procedures.
  • Time management, writing and using citations, study strategies, student budgeting, and wellness/self-care/stress management.
  • An orientation to the PCP program and the emergency medicine professions.
  • Prepare for upcoming studies, learning environments, and work experience placements throughout the program.

Strategies for Student Success:

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources

  • Management fundamentals
  • Cost and pricing strategies
  • Sanitation and safety
  • Menu management

  • Understand the roles of destination management organizations and convention and visitors bureaus play in the tourism industry
  • All aspects of organization operations are covered

  • Hotel organization, front office

  • Effective techniques
  • Selling the dream

  • Resort development
  • Economic issues

  • Meetings & conventions market
  • Food service & service-related issues

  • Increase learners awareness and sensitivity of their own and others values and value systems in order to communicate and understand other cultures
  • Overview of culture-general and culture-specific fundamentals and how they apply to tourism
  • Introduction to cultural sustainability

  • Africa, Middle East, and Asia

  • Risks associated with the business of tourism
  • Legal responsibilities of tourism managers and operators
  • Fundamentals of Canadian law and legal systems as they relate to tourism

  • Railways of the world and rail tour terminology
  • Car rental procedures and motor coach transportation
  • Insurance-related to car rentals

  • Terminology
  • Selling cruises

  • Itinerary planning
  • Insurance
  • Tour terminology

  • International and domestic itineraries
  • Airline accounting - BSP
  • Ticketing functions and related documents

  • Overview of the tourism industry
  • Economic, environmental, cultural and social aspects of tourism
  • Overview of how industry sectors interconnect to provide products and services to tourists
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