The Hospitality Management & Tourism Diploma Program prepares students for entry-level designation management positions with opportunities to work in areas related to: Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.
This tourism diploma program offers AHLA (American Hotel and Lodging Association) certificates.
This program includes a Co-op placement.
This placement enables the student to gain first-hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.
There Is tremendous opportunity within BC for tourism. After global challenges in the industry in the past few years, BC is poised to resume its status as a key driver of economic success across the province, growing faster than the provincial economy as a whole, with over 40% of businesses outside the VancouverLower Mainland region, continuing to be a world-class destination for many activities, such as the enjoyment of river rafting, kayaking, mountaineering, skiing, camping whale watching, scuba diving, and wine tours.
The industry has many sectors including accommodations, air transportation services, amusement, gambling, and recreation, food and drink services, museums, galleries, and parks, performing arts and sports, sightseeing, travel arrangement, and water transportation. Much of the industry includes small businesses, hosting our returning international visitors, and a fast-growing number of local travellers and from across Canada and the US.
If you are interested in working in the accommodation industry, positions as a front desk agent, housekeeper or bell person are great ways to get an introduction to this sector. Along with meeting people from around the world, these front-line staff members have the advantage of learning about the various aspects of the hotel business (and an opportunity to climb the corporate ladder).
For those who are more interested in being behind the scenes, the accommodation industry also requires workers for business and trade-related positions – including accountants, marketers, cooks, bakers and carpenters.
With thousands of events being hosted at BC properties each year – such as conferences, weddings, seminars and so on – the accommodation sector also requires sales, support and event staff. An integral part of any hotel team includes sales representatives, concierges, event coordinators and others who help bring business to the property and ensure all of the events run smoothly.
So, whether you’re interested in being on the front lines or behind the scenes, working at a mountain resort, wilderness campground or a cosmopolitan hotel in the heart of a bustling city – a career in this dynamic industry can definitely accommodate you.
Strong computer knowledge would be highly recommended.
Learning Objectives
Upon completion of this program, students will be able to:
- Demonstrate leadership competencies
- Provide responsible and professional hospitality services
- Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
- Analyze emerging hospitality industry trends and innovations
- Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
- Describe the size and scope of the tourism industry
- Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
- Apply the principles and practices of guest and customer services
- Productively use industry software including SABRE
- Communicate effectively using various communication channels
Why Study At Sprott Shaw?
- Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation
- Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills
- Practicum opportunities with recognized organizations across BC
- Multiple start dates so you can start your education when you want to without the wait
- Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources in the counselling field
- Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams
- All-inclusive program costs where what you see is what you pay. Our costs include registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, practicum fees, and much more
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