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Tourism & Hospitality Management Program

The Tourism and Hospitality Management Program prepares students for management positions in the industry with opportunities to work in areas such as Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

This diploma program offers AHLA (American Hotel and Lodging Association) certificates.

There Is tremendous opportunity within BC for tourism. After global challenges in the industry in the past few years, BC is poised to resume its status as a key driver of economic success across the province, growing faster than the provincial economy as a whole, with over 40% of businesses outside the VancouverLower Mainland region, continuing to be a world-class destination for many activities, such as the enjoyment of river rafting, kayaking, mountaineering, skiing, camping whale watching, scuba diving, and wine tours.

The industry has many sectors including accommodations, air transportation services, amusement, gambling, and recreation, food and drink services, museums, galleries, and parks, performing arts and sports, sightseeing, travel arrangement, and water transportation. Much of the industry includes small businesses, hosting our returning international visitors, and a fast-growing number of local travellers and from across Canada and the US.

If you are interested in working in the accommodation industry, positions as a front desk agent, housekeeper or bell person are great ways to get an introduction to this sector. Along with meeting people from around the world, these front-line staff members have the advantage of learning about the various aspects of the hotel business (and an opportunity to climb the corporate ladder).

For those who are more interested in being behind the scenes, the accommodation industry also requires workers for business and trade-related positions – including accountants, marketers, cooks, bakers and carpenters.

With thousands of events being hosted at BC properties each year – such as conferences, weddings, seminars and so on – the accommodation sector also requires sales, support and event staff. An integral part of any hotel team includes sales representatives, concierges, event coordinators and others who help bring business to the property and ensure all of the events run smoothly.

So, whether you’re interested in being on the front lines or behind the scenes, working at a mountain resort, wilderness campground or a cosmopolitan hotel in the heart of a bustling city – a career in this dynamic industry can definitely accommodate you.

Strong computer knowledge would be highly recommended.

Learning Objectives

  • Demonstrate leadership competencies
  • Provide responsible and professional hospitality services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Describe the scope of the tourism industry
  • Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
  • Apply the principles and practices of guest and customer services
  • Productively use industry software including SABRE
  • Communicate effectively using various communication channels

University Transfer Program

This program is part of Sprott Shaw’s university transfer initiative for anyone looking to continue their education and pursue a bachelor’s degree. 

Gaining professional skills and experience from our programs before moving on to complete a full degree is a great way to enjoy the focused, hands-on benefits that Sprott Shaw College offers. 

This program qualifies for our University Pathway Programs with the institutions listed below. Click on the image for more details!


Related Tourism and Hospitality Management Programs: 

Diploma Program

Total Program Hours:
740 Hours
Full-Time Program Length:
37 Weeks
(Includes holidays and professional days)
Program content is subject to change.

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Our advisors are happy to answer any questions.

Career Opportunities

Destination Coordinator
Reservations Agent
Travel Consultant
Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals)
  • Applicants must successfully complete the admissions interview and may be required to do an entrance assessment (with a minimum composite score of 42)

Note: English level assessment will be required for international students (with a minimum score of 20/40 in language).

Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete
University Transfer Programs

Through our pathway programs, students can complete a Tourism / Hospitality Management diploma in the first 9 months at Sprott Shaw and then pursue a Bachelor of Arts in Management at City University in Canada. Contact an advisor to learn more.

Learn more about our other Pathway Programs here.

* Tourism & Hospitality Management Program was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

Students can expect to complete one to three hours of homework per day.

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

Courses List

This 37 week Diploma program requires the student to complete the following courses.

  • Computer basics/file management
  • Goal setting, note-taking, problem-solving, teamwork
  • Overview of policies & procedures
  • Demonstrate the ability to use MS Word and MS PowerPoint

Strategies for Student Success:

  • This course will provide students with the knowledge, skills, tools, techniques, and strategies to help them to be confident learners.

  • Management fundamentals
  • Cost and pricing strategies
  • Sanitation and safety
  • Menu management

  • Understand the roles of destination management organizations and convention and visitors bureaus play in the tourism industry
  • All aspects of organization operations are covered

  • Hotel organization, front office

  • Effective techniques
  • Selling the dream

  • Resort development
  • Economic issues

  • Meetings & conventions market
  • Food service & service-related issues

  • Increase learners awareness and sensitivity of their own and others values and value systems in order to communicate and understand other cultures
  • Overview of culture-general and culture-specific fundamentals and how they apply to tourism
  • Introduction to cultural sustainability

  • Africa, Middle East, and Asia

  • Risks associated with the business of tourism
  • Legal responsibilities of tourism managers and operators
  • Fundamentals of Canadian law and legal systems as they relate to tourism

  • Railways of the world and rail tour terminology
  • Car rental procedures and motor coach transportation
  • Insurance-related to car rentals

  • Terminology
  • Selling cruises

  • Itinerary planning
  • Insurance
  • Tour terminology

  • International and domestic itineraries
  • Airline accounting - BSP
  • Ticketing functions and related documents

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

We'd love to connect with you to help you become a Sprott Shaw graduate. Visit a campus, request info or apply today.
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