Tourism / Hospitality Management

Online and On-Campus Delivery Options may be available!

The Tourism / Hospitality Management program prepares students for management positions in the industry with opportunities to work in areas such as Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

This diploma program offers AHLA (American Hotel and Lodging Association) certificates.

There Is tremendous opportunity within BC for tourism. After global challenges in the industry in the past few years, BC is poised to resume its status as a key driver of economic success across the province, growing faster than the provincial economy as a whole, with over 40% of businesses outside the Vancouver Lower Mainland region, continuing to be a world-class destination for many activities, such as the enjoyment of river rafting, kayaking, mountaineering, skiing, camping whale watching, scuba diving, and wine tours.

The industry has many sectors including accommodations, air transportation services, amusement, gambling, and recreation, food and drink services, museums, galleries, and parks, performing arts and sports, sightseeing, travel arrangement, and water transportation. Much of the industry includes small businesses, hosting our returning international visitors, and a fast-growing number of local travellers and from across Canada and the US.

If you are interested in working in the accommodation industry, positions as a front desk agent, housekeeper or bell person are great ways to get an introduction to this sector. Along with meeting people from around the world, these front-line staff members have the advantage of learning about the various aspects of the hotel business (and an opportunity to climb the corporate ladder).

For those who are more interested in being behind the scenes, the accommodation industry also requires workers for business and trade-related positions – including accountants, marketers, cooks, bakers and carpenters.

With thousands of events being hosted at BC properties each year – such as conferences, weddings, seminars and so on – the accommodation sector also requires sales, support and event staff. An integral part of any hotel team includes sales representatives, concierges, event coordinators and others who help bring business to the property and ensure all of the events run smoothly.

So, whether you’re interested in being on the front lines or behind the scenes, working at a mountain resort, wilderness campground or a cosmopolitan hotel in the heart of a bustling city – a career in this dynamic industry can definitely accommodate you.

Strong computer knowledge would be highly recommended.

Learning Objectives

• Demonstrate leadership competencies
• Provide responsible and professional hospitality services
• Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
• Analyze emerging hospitality industry trends and innovations
• Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
• Describe the scope of the tourism industry
• Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
• Apply the principles and practices of guest and customer services
• Productively use industry software including SABRE
• Communicate effectively using various communication channels

Grant and Scholarship Opportunities

Save on tuition with a variety of scholarship and grant options. Up to $4000 in scholarships and grants are available to recent high school graduates, Sprott Shaw alumni, military veterans, and more! Click here to browse our full list of grants and scholarships.

Related Tourism and Hospitality Management Programs: 

• Tourism / Hospitality Management & Business Administration Principles Accelerated 
• Tourism / Hospitality Management & Business Administration Principles Accelerated with Co-op 
• Tourism / Hospitality Management with Practicum 
• Tourism / Hospitality Management with Co-op