Tourism & Hospitality Management Program

The Tourism / Hospitality Management Program prepares students for entry-level designation management positions with opportunities to work in areas related to: Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

Graduates from this program also earn AHLA (American Hotel and Lodging Association) certification.

Learning Objectives

Demonstrate leadership competencies
Provide responsible and professional hospitality services
Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
Analyze emerging hospitality industry trends and innovations
Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
Describe the scope of the tourism industry
Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
Apply the principles and practices of guest and customer services
Productively use industry software including SABRE
Communicate effectively using various communication channels

Diploma Program

Total Program Hours:

740 Hours

Full-Time Program Length:

37 Weeks

(Includes holidays and professional days)
Program content is subject to change.

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Admission Requirements:

Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals)
Applicants must successfully complete the admissions interview and may be required to do an entrance assessment (with a minimum composite score of 42)

Note: English level assessment will be required for international students (with a minimum score of 20/40 in language).

Diploma Requirements:

60% average upon successful completion of all courses, including courses given a complete

University Transfer Programs

Through our pathway programs, students can complete a Tourism / Hospitality Management diploma in the first 9 months at Sprott Shaw and then pursue a Bachelor of Arts in Management at City University in Canada. Contact an advisor to learn more.

Learn more about our other Pathway Programs here.

* Tourism & Hospitality Management Program was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

Students can expect to complete one to three hours of homework per day.