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Tourism & Hospitality Management Program

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During this period, we are now offering an online admissions process and online learning for many of our programs. Through virtual “face-to-face” instructor-led classes, students will experience interactive learning in the comfort and safety of your home. Contact us to find out more.

The Tourism / Hospitality Management Program prepares students for entry-level designation management positions with opportunities to work in areas related to: Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

Graduates from this program also earn AHLA (American Hotel and Lodging Association) certification.

Learning Objectives

  • Demonstrate leadership competencies
  • Provide responsible and professional hospitality services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Describe the scope of the tourism industry
  • Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
  • Apply the principles and practices of guest and customer services
  • Productively use industry software including SABRE
  • Communicate effectively using various communication channels

 

Diploma Program

Total Program Hours:
760 Hours
Full-Time Program Length:
38 Weeks
(Includes holidays and professional days)
Program content is subject to change.

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Career Opportunities

Destination Coordinator
Reservations Agent
Travel Consultant

Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals)
  • Applicants must successfully complete the admissions interview and may be required to do an entrance assessment (with a minimum composite score of 42)

Note: English level assessment will be required for international students (with a minimum score of 20/40 in language).

Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete
* Tourism & Hospitality Management Program was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

Students can expect to complete one to three hours of homework per day.

Related Blog Post

Tourism Boom Expected by 2020

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Courses List

This 38 week Diploma program requires the student to complete the following courses.

  • Computer basics/file management
  • Goal setting, note-taking, problem-solving, teamwork
  • Overview of policies and procedures
  • Demonstrate the ability to use MS Word and MS PowerPoint

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources

  • Management fundamentals
  • Cost and pricing strategies
  • Sanitation and safety
  • Menu management

  • Understand the roles of destination management organizations and convention and visitors bureaus play in the tourism industry
  • All aspects of organization operations are covered

  • Hotel organization, front office

  • Effective techniques
  • Selling the dream

  • Meetings & conventions market
  • Food service & service-related issues

  • Railways of the world and rail tour terminology
  • Car rental procedures and motor coach transportation
  • Insurance-related to car rentals

  • Terminology
  • Selling cruises

  • Itinerary planning
  • Insurance
  • Tour terminology

  • International and domestic itineraries
  • Airline accounting - BSP
  • Ticketing functions and related documents

Related Blog Post

Tourism Boom Expected by 2020

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

CALL 1-855-622-3729
START A CHAT
CONTACT A LOCATION

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