Community Support Worker Program

The growing need for assistance with pregnant teenagers, homeless persons, children with special needs, and those with substance abuse problems will maintain the need for these workers. Growth is also expected in the area of First Nations outreach and community development, especially for youth and in rehabilitation. Employment opportunities are much better for those who have appropriate post-secondary education.

Community and social service workers administer and implement a variety of social assistance programs and community services (life skills workshops, substance abuse treatment programs and other community and social service programs). They assist clients in dealing with personal and social problems. They are employed by social service and government agencies, group homes, correctional facilities and other establishments. Community and social service workers may interview clients to obtain their case histories and other background information. They may prepare intake reports, assess their clients and investigate their eligibility for social benefits. If necessary, they will refer their clients to other social services. Later they meet again with their clients to assess their progress, give them support and discuss any difficulties or problems.

Community and social service workers may work in schools as paraprofessionals assisting with children with special needs alongside occupational therapists or provide respite for families with children with special needs. This work is done under the supervision of social workers or health care professionals. They also can assist in evaluating the effectiveness of these treatment programs by tracking clients’ behavioural changes and responses to interventions. Community and social service workers maintain contact with other social service agencies involved with their clients to provide information and to obtain feedback on clients’ overall progress.

This program includes a practicum placement. This experience within a workplace enables Instructional staff to observe the student in a practice situation while providing the student with the opportunity to gain direct exposure to the chosen career field.

Learning Objectives

  • Administer and implement social assistance programs and community services
  • Assist clients in dealing with personal and social problems
  • Interview clients to obtain case histories and background information
  • Prepare intake reports
  • Assess clients’ progress
  • Refer clients to other social services when necessary
  • Assist in evaluating the effectiveness of treatment programs
  • Maintain good working relationships with other social service agencies

Diploma Program

Total Program Hours:
680 Hours
Full-Time Program Length:
31 Weeks
(Includes holidays and professional days)
Program content is subject to change.

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Career Opportunities

Community Support Worker
Day Care Assistant
Developmental Disabilities
Residential Support Worker
Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals)
  • Applicants must successfully complete the admissions interview and may be required to do an entrance assessment (with a minimum composite score of 42)
  • Applicants for this program must also have excellent communication skills (composition), sign a criminal/medical waiver, obtain a satisfactory certificate of health from a physician, submit a criminal record check (must be Public Safety & Solicitor General Schedule B), and provide evidence of clear TB testing prior to acceptance. (All must be done no more than three months before the start date of the program).

Note: English level assessment will be required for international students (with a minimum score of 20/40 in language).

Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete
  • CPR, First Aid, Crisis Prevention (CPI Certified) / NVCI and FoodSafe will be completed during the program
Certification:

This program includes the Nonviolent Crisis Intervention© Seminar using the Crisis Prevention Institute, Inc. curriculum and certified training. All students will be able to take the exam to become Blue Card™ endorsed.

Practicum Training Information:

Practicum may include any shifts other than day shift (i.e. evenings– 3 to 11 pm or nights– 11 pm to 7 am and possible weekends). Students are responsible for their own transportation to and from designated offsite training and practicum sites. Practicum training is conducted in shifts of a minimum of 5 hours per day for a total of 100 hours distributed equally over a four-week practicum placement. Clinical placement sites are subject to availability (may be in various areas). Practicum sites may require more current and/or additional CRC (for instance: RCMP) and TB testing (to be done at student’s expense). Note that successful completion of any of EC100 individually or as part of a program will allow the student to apply for assistant status. Successful completion of EC100 includes attendance of a minimum of 90 instructional/classroom hours to be eligible for this certificate.

* Community Support Worker Program was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

Students can expect to complete one to three hours of homework per day.

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Courses List

This 31 week Diploma program requires the student to complete the following courses.

  • Students will complete their training and certification in Crisis Prevention (CPI Certified) Non-Violent Crisis Intervention, FoodSafe Level 1, Standard First Aid with CPR-C and AED, WHMIS, and eSuicideTalk Training
  • • Included in the module is a component on professional ethics and working in the Community Support Work field

  • Adolescent development
  • At-risk youth issues

  • Role of special equipment classroom attendant
  • Structure of the educational system
  • Lesson plans, instructional aids
  • Classroom dynamics

  • Infection control
  • Feed, toilet and safely lift a child with a disability

  • Increase sensitivity to and understanding of others by becoming other-oriented
  • Develop effective means of communication - listening, attending, paraphrasing, providing feedback and understanding of perceptions

  • Critical incident reporting
  • Etiological theories
  • Substance abuse treatment

  • Income security
  • Women's and Aboriginal services

  • Autism
  • ABC Model (antecedents, behavior, consequences)

  • Mental health/mental illness
  • Chronic pain/chronic illness
  • Involvement of family

  • Stress management
  • Self-awareness
  • Assertiveness training

  • The process of learning and maturation, child growth and development
  • Cultural, economic, and generational influences on development
  • Schedule B needed for child observations in childcare centres
  • See EC100 course outline for details on applying for ECE Assistant Certificate

  • Computer basics/file management
  • Goal setting, note-taking, problem-solving, teamwork
  • Overview of policies & procedures
  • Demonstrate the ability to use MS Word and MS PowerPoint

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources

  • 4-week practicum of 25 hours per week
  • For this practicum, the student may choose one of the following options: CS500 - Child/Youth Care Services OR CS600 - Adult Care Services

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