Community Support Worker – Social Services

Diploma Program

Total Program Hours:
1040 Hours
Full-Time Program Length:
49 Weeks
Includes holidays and professional days.
Delivery Methods:
  • In-Class Instruction
  • Combined Delivery (Both In-Class and Distance)
Program content is subject to change.
Change lives and make a difference with our Community Support Worker – Social Services program

Online and On-Campus Delivery Options may be available!

The growing need for assistance with pregnant teenagers, homeless persons, children with special needs, and those with substance abuse problems will maintain the need for these workers.  Growth is also expected in the area of First Nations outreach and community development, especially for youth and in rehabilitation.  Employment opportunities are much better for those who have appropriate post-secondary education.

Community and social service workers administer and implement a variety of social assistance programs and community services (life skills workshops, substance abuse treatment programs and other community and social service programs).  They assist clients in dealing with personal and social problems. They are employed by social service and government agencies, group homes, correctional facilities and other establishments. 

Community and social service workers may interview clients to obtain their case histories and other background information. They may prepare intake reports, assess their clients and investigate their eligibility for social benefits. If necessary, they will refer their clients to other social services. Later they meet again with their clients to assess their progress, give them support and discuss any difficulties or problems.  Community and social service workers may work in schools as para-professionals assisting with children with special needs along side occupational therapists or provide respite for families with children with special needs.

This work is done under the supervision of social workers or health care professionals. They also can assist in evaluating the effectiveness of these treatment programs by tracking clients’ behavioural changes and responses to interventions. Community and social service workers maintain contact with other social service agencies involved with their clients to provide information and to obtain feedback on clients’ overall progress. 

NOTE:  Students have the option of taking two 100 hour practicums (CS500 and CS600) or one 200 hour practicum (CS700) to fulfill the program work experience hours.

Why Study at Sprott Shaw?

  • Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation
  • Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills
  • Certificates including Nonviolent Crisis Intervention (NVCI), FoodSafe Level 1, and Standard First Aid with CPR-C/AED
  • Practicum opportunities with recognized organizations across BC including the Canadian Mental Health Association, Salvation Army, Positive Living Society BC, YMCA, posAbilities Association of BC, Hope for Freedom Society, Union Gospel Mission, John Howard Society, and more
  • Multiple start dates so you can start your education when you want to without the wait
  • Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources for the community support field  
  • Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams
  • All-inclusive program costs where what you see is what you pay. Our costs include registration fees, assessment fees, tuition, textbooks, supplies, course materials, graduation fees, practicum fees, and much more
  • Grant and scholarship opportunities are available to help you save on tuition. Up to $4000 in scholarships and grants are open to recent high school graduates, Sprott Shaw alumni, military veterans, and more! Click here to browse our full list of grants and scholarships.

Learning Objectives

Upon completion of this program, students will be able to:

  • Administer and implement social assistance programs and community services
  • Assist clients in dealing with personal and social problems
  • Interview clients to obtain case histories and background information
  • Prepare intake reports
  • Assess clients’ progress
  • Refer clients to other social services when necessary
  • Assist in evaluating the effectiveness of treatment programs
  • Maintain good working relationships with other social service agencies

Success Stories

  • “Definitely make an appointment and find out your options. You will not regret it! It’s one of the best investments you’ll ever make in your life.” – Amy D.
  • “My classmates are all supportive and welcoming and my instructor is a gem. I look forward to attending class every morning which is a feeling I’ve never felt before.” – Alex B.
  • “Being an older student, I had a lot of fears coming into this class, however, I absolutely love it.” – Yvonne P.

Where Are Sprott Shaw Graduates Working? 

Our Early Childhood, Education, and Support graduates can be found working throughout the province. In addition to school districts across BC, our Early Childhood Education and Education Assistant graduates can be found working at daycares and preschools such as CEFA Early Learning and the Boys and Girls Club. 

Community Support Workers and Mental Health and Addiction workers can be found working in women’s shelters, mental health and addiction recovery facilities, homeless shelters, and more. 

Click below to learn more about where our graduates are currently working. Please note that these lists do not cover every single business that has hired a Sprott Shaw graduate, but they do provide a good representation of the sort of industries that Sprott Shaw graduates are working in. 

University & College Transfer Program

This program is part of Sprott Shaw’s university transfer initiative for anyone looking to continue their education and pursue a bachelor’s degree. 

Gaining professional skills and experience from our programs before moving on to complete a full degree is a great way to enjoy the focused, hands-on benefits that Sprott Shaw College offers. 

This program qualifies for our University Pathway Programs with the institution listed below. Click on the images for more details!

Related Programs:

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Contact Us Today!

Our advisors are happy to answer any questions.

Career Opportunities

Child and Youth Care Worker
Community Support Worker
Day Care Assistant
Developmental Disabilities
Family Place Worker
Parenting Support Worker
Residential Support Worker
Settlement / Newcomers Service Worker
Teen Pregnancy and Parenting Support Worker
Womens Shelter Worker
Admission Requirements:

Applicants must meet all of the pre-requisites listed below, meet their financial obligations to the college at registration, and acknowledge their understanding of SSC’s policies and procedures provided in the Student Handbook, prior to starting classes.

  • Applicants must successfully complete the admissions interview
  •  Applicants must successfully complete an interview with the Director/Instructor
  • Domestic students that can provide a Canadian transcript showing completion of English 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the SSC English Entrance Assessment.

EDUCATION LEVEL (one of the following):

  •  Grade 12 or equivalent (GED, Adult Basic Education) with evidence of a ‘true certified copy’ or original transcript
  • Mature student status (age 19 and one year out of high school) and completed entrance assessment with minimum scores of 20/40 in the English Assessment


  • All courses are taught in English, and therefore, a proficiency in the English language is required for enrolment in all Sprott Shaw College (SSC) programs.
  • In addition to, and separate from, the above conditions, there are a number of SSC programs that have a specific English grade and level requirement for entrance. For any language requirement not met (e.g. internationally-educated, English education not in an English-language setting), equivalents may be accepted and are listed on the specific program outline.
  • Unless otherwise stated, applicants with a high school diploma, earned in any province or jurisdiction in Canada where English is the language of instruction, will meet the language requirement. For programs that allow, mature applicants educated in Canada (minimum age of 19 years with one or more years out of high school), and who do not have evidence of the required high school transcript, may need to successfully write SSC’s English entrance assessment if no additional English requirement is listed on the program outline.

International students that can provide an official Canadian transcript showing completion of English 11 or 12 (or equivalent), minimum grade ‘C’ will exempt from having to write the English Entrance Assessment.


  • Sprott Shaw’s English Language Assessment
  • IELTS 5.5 overall
  • TOEFL iBT score of 70

Completion of an ESL program from one of SSC’s partnered ESL schools

Other Requirements:
  • Cleared Criminal Record Check (Public Safety & Solicitor General Schedule B)
  • Completed SSC Health Declaration form (or Physician’s Waiver)
  • Excellent communication skills (written composition)
  • FACPR – First Aid / CPR
  • HLTH010 – FoodSafe
  • PVPC – Provincial Violence Prevention Curriculum
Practice Education Requirement:

Please note certain facilities may require proof of a negative TB test. Without this documentation on the student file, it may limit practicum placement opportunities.

Diploma  Requirements
  • 70% average upon successful completion of all courses, including courses given a complete.
  • CPR, First Aid, non-violent/crisis prevention curriculum, and FoodSafe will be completed during the program.




* Community Support Worker – Social Services was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

Courses List

This 49 week Diploma program requires the student to complete the following courses.

  • Adolescent development
  • At-risk youth issues

  • Role of special equipment classroom attendant
  • Structure of the educational system
  • Lesson plans, instructional aids
  • Classroom dynamics

  • Infection control
  • Feed, toilet and safely lift a child with a disability

  • Define abuse and intimate partner violence
  • Understand the cycle of abuse
  • Differentiate between the types of abuse through using the power and control wheel framework
  • Recognize risk and protective factors related to intimate partner violence

  • Social service systems
  • Child abuse

  • Describe counselling process
  • Theories of counselling
  • Affective, behavioural and cognitive strategies

  • Process of play therapy
  • Counselling special issues
  • Peer/family/education support strategies

  • Critical incident reporting
  • Etiological theories
  • Substance abuse treatment

  • Models of psychosocial rehabilitation
  • Supporting the family
  • Working with children & youth

  • Income security
  • Women's and Aboriginal services

  • Autism
  • ABC Model (antecedents, behavior, consequences)

  • Mental health/mental illness
  • Chronic pain/chronic illness
  • Involvement of family

  • Changes associated with aging
  • Functional health
  • Social concerns/support systems

  • Cognitive issues
  • Personality and ego development theories
  • Work, leisure, and retirement issues

  • Empathy skills
  • Problem-solving approach
  • Crisis counselling

  • Stress management
  • Self-awareness
  • Assertiveness training

  • Family types and systems
  • Multicultural issues

  • The process of learning and maturation, child growth and development
  • Cultural, economic, and generational influences on development
  • Schedule B needed for child observations in child care centres
  • See EC100 course outline for details on applying for ECE Assistant Certificate

  • Skills and strategies conducive to learning in a college atmosphere, orientation to the college environment, using technology, knowing college policies and procedures.
  • Time management, writing and using citations, study strategies, student budgeting, and wellness/self-care/stress management.
  • An orientation to the PCP program and the emergency medicine professions.
  • Prepare for upcoming studies, learning environments, and work experience placements throughout the program.

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources
  • Specialty program coverage in this shortened version

  • 4-week practical experience

  • 4-week practical experience

Practicum - Child / Youth Care or Adult Care Services (Comp/Inc)

  • 8-week practical experience

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Contact Us Today!

Our advisors are happy to answer any questions.

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