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Community Support Worker – Social Services Program

Community Support Worker Social Services


There is a growing need for assistance with homeless persons, children with special needs, and those with substance abuse problems. Growth is also expected in the area of First Nations outreach and community development, especially for youth and those in rehabilitation. Employment opportunities are much better for those who have appropriate post-secondary education.

Community and social service workers administer and implement a variety of social assistance programs and community services (life skills workshops, substance abuse treatment programs, and other community and social service programs). They assist clients in dealing with personal and social problems. They are employed by social service and government agencies, group homes, correctional facilities, and other establishments.

Community and social service workers may interview clients to obtain their case histories and other background information. They may prepare intake reports, assess their clients, and investigate their eligibility for social benefits. If necessary, they will refer their clients to other social services. Later, they meet again with their clients to assess their progress, give them support, and discuss any difficulties or problems. Community and social service workers may work in schools as para-professionals assisting with children with special needs along side occupational therapists or provide respite for families with children with special needs.

This work is done under the supervision of social workers or health care professionals. They also can assist in evaluating the effectiveness of these treatment programs by tracking clients’ behavioural changes and responses to interventions. Community and social service workers maintain contact with other social service agencies involved with their clients to provide information and to obtain feedback on clients’ overall progress.

Note: Students have the option of taking two 100 hour practicums (CS500 and CS600) or one 200 hour practicum (CS700) to fulfill the program work experience hours.


Learning Objectives

  • Administer and implement social assistance programs and community services
  • Assist clients in dealing with personal and social problems
  • Interview clients to obtain case histories and background information
  • Prepare intake reports
  • Assess clients’ progress
  • Refer clients to other social services when necessary
  • Assist in evaluating effectiveness of treatment programs
  • Maintain good working relationships with other social service agencies


  • Practicum Training Information

    Practicum may include any shifts other than day shift (i.e. evenings – 3 to 11 pm or nights – 11 pm to 7 am and possible weekends).
    Students are responsible for their own transportation to and from designated offsite training and practicum sites.
    Practicum training is conducted in shifts of a minimum of 5 hours per day for a total of 100 hours or 4 weeks.
    Placement sites are subject to availability.
    Practicum sites may require more current CRC and TB testing (to be done at student’s expense)





    This program includes the Nonviolent Crisis Intervention© Seminar using the Crisis Prevention Institute, Inc. curriculum and certified training. All students will be able to take the exam to become Blue Card™ endorsed.