Executive Medical Office Administrator Program with Practicum

The Executive Medical Office Administrator diploma program has been developed to meet the needs of today’s companies focusing on MS Office, Sage 50 (Simply) Accounting, and Document Efficiencies, communication, and training in the areas of digital marketing (including social media), human resources, and travel/event planning.

In addition to office administration, the duties of an Executive Medical Office Administrator also include specialized tasks. They schedule and confirm medical appointments, deliver messages between doctors and patients, type medical records and reports from handwritten notes, and interview patients to complete forms and case histories. They also make sure doctors get paid, by completing insurance as well as other claim forms and handling billing procedures. They may order medical supplies as well as regular office supplies. It should be noted that medical assistants are very often referred to as medical office secretaries, and related training programs in this province may also use that title.

A typing speed of 50-65 words per minute may also be required for employment. Changes in technology, such as the increasing use of electronic medical records (EMR), means these workers must be comfortable adapting to new software programs. Some employers may require specialized training in EMR systems.

This program includes a practicum placement. This experience within a workplace enables Instructional staff to observe the student in a practice situation while providing the student with the opportunity to gain direct exposure to the chosen career field.

Learning Objectives

  • Type correspondence and reports from handwritten copy or dictation
  • Prepare presentation materials, compile data and research statistics
  • Attend committee meetings and take minutes
  • Schedule and confirm medical appointments
  • Deliver messages between doctors and patients
  • Type medical reports from handwritten notes
  • Interview patients to complete forms and to obtain case histories
  • Complete insurance and claim forms
  • Perform billing procedures
  • Order medical and office supplies

Diploma Program

Total Program Hours:
1060 Hours
Full-Time Program Length:
53 Weeks
(Includes holidays and professional days)
Program content is subject to change.

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Career Opportunities

Administrative Officer
Event Planner
Human Resources Assistant
Medical Office Assistant
Medical Transcriptionist
MSP Billing Clerk
Office Manager
Professional Assistant
Research Assistant
Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals)
  • Applicants must successfully complete the admissions interview and may be required to do an entrance assessment (with a minimum composite score of 42)

Note: English level assessment will be required for international students (with a minimum score of 20/40 in language).

Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete
* Executive Medical Office Administrator Program with Practicum was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

Students can expect to complete one to three hours of homework per day.

Courses List

This 53 week Diploma program requires the student to complete the following courses.

  • Theory & practice of double-entry bookkeeping
  • Complete the Accounting Cycle to closing (GL, AP, AR, Payroll, Year End)
  • Prepare Financial and Business Reports

  • Utilize most modules of Sage 50 to record business transactions (order entry, inventory, AP, AR and payroll)
  • Produce reports including financial statements

  • MS Office Certification
  • MS Office Word editing, layout, templates, styles and
    sections, mail merge, tables, charts and desktop publishing

  • MS Office Certification
  • Plan, edit and manage worksheets (formulas/functions)

  • MS Office Certification
  • Enter and maintain a database (filter, sort, create queries)

  • Management of office information (mail, appointments, telephones, meetings, business machines, bank statements)

  • MS Word, electronic files, business documents
  • Develop speed and accuracy

  • Identify an event's purpose and its objectives
  • Identify event critical path planning
  • Arrange travel plans

  • Computer basics/file management
  • Goal setting, note-taking, problem-solving, teamwork
  • Overview of policies and procedures
  • Demonstrate the ability to use MS Word and MS PowerPoint

  • Research, prepare and deliver presentations
  • Apply proper use of grammar principles
  • Overview of processes of communication in the workplace
  • Use MS Office PowerPoint

  • Importance of written communication within the
    business environment
  • Memos, email, letters and reports

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources

  • Effective customer service and support
  • Problem-solving theory and applications

  • Analysis of job descriptions
  • Recruitment, orientation and training
  • Regulation and legislation

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • WHMIS Certification

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • CPR/First Aid
  • Prerequisite: MD400I - Medical Terminology I

  • Patient scheduling, forms, charts
  • Sterilization techniques
  • General office procedures

  • Clinic and physician accounts
  • Billing and diagnostic codes

  • Simulation designed to provide the learner with practical exposure to activities that may be encountered on the job in a medical office environment

  • Application of marketing principles in the context of
    social and other digital media
  • Focus on the measurement of Return-On-Investment
    (ROI) of any marketing decisions
  • Common purposes for digital marketing channels
  • Organization presence on social media sites

  • Various digital technologies such as blogs, microblogs,
    social networks, media sharing, email and bookmarking
  • Specific digital technologies used in the marketing process
  • Use of digital technologies for marketing purposes
  • Use of digital technologies within the strategic marketing
    plan of an organization

• 4-week practicum (minimum 20 hours per week)
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