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Medical Office Administrator with Practicum

Diploma Program

Total Program Hours:
740 Hours
Full-Time Program Length:
37 Weeks
Includes holidays and professional days.
Delivery Methods:
  • In-Class Instruction
  • Distance Education / Online
  • Combined Delivery (Both In-Class and Distance)
Program content is subject to change.

Online and On-Campus Delivery Options may be available!

Medical Office Administration is the performance of a variety of administrative duties in doctors’ offices, hospitals, medical clinics and other medical settings as well as the support of managers and professional employers. Medical Office Administrators are employed in offices throughout the public and private sectors.

Medical Office Administration also includes typing correspondence, reports, invoices and related material from handwritten copies or machine dictation using a computer. This may include the preparation of presentation materials. They also prepare routine correspondence and compile data, statistics and other information. Some administrators assist committees by taking minutes.

The duties of Medical Office Administration also include specialized tasks such as scheduling and confirming medical appointments, deliver messages between doctors and patients, type medical records and reports from handwritten notes, and interview patients to complete forms and case histories.

Administrators also make sure doctors get paid, by completing insurance as well as other claim forms and handling billing procedures. They may order medical supplies as well as regular office supplies. It should be noted that medical administrators are very often referred to as medical office secretaries, and related training programs in this province may also use that title.

A typing speed of 50-65 words per minute may also be required for employment.

Changes in technology, such as the increasing use of electronic medical records (EMR), means these workers must be comfortable adapting to new software programs. Some employers may require specialized training in EMR systems.

Program Mission

To provide comprehensive training for students to serve their community by supporting administrative procedures in a healthcare setting.

Program Goals

The program aims for students to graduate with professional medical office administration skills gained through experiential learning. We strive for our graduates to care for diverse communities in an ethical, compassionate, and respectful manner.

Learning Objectives

The learning outcomes include the following:

  • Perform receptionist duties such as greeting and checking in patients
  • Manage and coordinate scheduling of appointments
  • Compile patients’ charts
  • Transcribe physicians’ orders
  • Prepare birth and/or death certificates
  • Record vital signs
  • Order hospital supplies
  • Complete the admission, preoperative, and postoperative procedures

Why Study Medical Office Administration At Sprott Shaw? 

  • Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation 
  • Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills 
  • Practicum opportunities with recognized organizations across BC 
  • Multiple start dates so you can start your education when you want to without the wait 
  • Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources in the counselling field 
  • Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams 
  • All-inclusive program costs where what you see is what you pay. Our costs include registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, practicum fees, and much more 
  • Grant and scholarship opportunities are available to help you save on tuition. Up to $4000 in scholarships and grants are open to recent high school graduates, Sprott Shaw alumni, military veterans, and more! Click here to browse our full list of grants and scholarships.

Where Are Sprott Shaw Graduates Working? 

Our Health Care, Nursing and Dental graduates can be found working throughout the province. In addition to health authorities across BC, our Practical Nursing and Health Care Assistant graduates are working at recognized hospitals like Vancouver General Hospital, Surrey Memorial Hospital, Chilliwack General Hospital, Kelowna General Hospital, Victoria General Hospital, and more. 

Our Dental Assistant graduates can be found working at a variety of dental clinics throughout the province such as Family Care Dental Clinic, Heavenly Dental, NOVO Dental Centre, and more. Our Pharmacy Assistants can be found working in Walmart Pharmacies, Rexall Pharmacies, and numerous other independent pharmacies throughout BC. 

Click below to learn more about where our graduates are currently working. Please note that these lists do not cover every single business that has hired a Sprott Shaw graduate, but they do provide a good representation of the sort of industries that Sprott Shaw graduates are working in. 

Related Programs

Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be true certified copies or originals).
  • Applicants must successfully complete the admissions interview and entrance assessments with a minimum score of 20/40 in the English Assessment and a minimum score of 20/40 in the Math Assessment (with a minimum composite score of 42/80).
  • For more information on English Language requirements and equivalencies please click here.

Domestic Students:

  • Domestic students that can provide a Canadian transcript showing completion of English 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the English Entrance Assessment.
  • Domestic students that can provide a Canadian transcript showing completion of Math 10, 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the Math Entrance Assessment.

International Students:

  • International students that can provide a Canadian transcript showing completion of Math 10, 11 or 12 (or equivalent) with a passing grade of ‘C’ will be exempt from having to write the Math Entrance Assessment. The equivalent credential must be evaluated and verified.
  • International students that can provide a Canadian transcript showing completion of English 11 or 12 (or equivalent) with a passing grade of ‘C’ will be exempt from having to write the English Entrance Assessment. The equivalent credential must be evaluated and verified.
  • International students can also meet the English requirement by demonstrating one of the following three options:
  • Sprott Shaw’s English Language Assessment, OR
  • Minimum IELTS Score 5.5 overall or iBT TOFEL Score of 70, OR
  • Completion of an ESL program from one of SSC’s partnered ESL schools. Provide evidence of full COVID-19 vaccination OR a signed vaccination waiver on file.
Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete.
  • CPR, First Aid and WHMIS will be completed during the program.
Other Requirements:
  • FACPR First Aid /CPR (Comp/Inc).
  • WHMIS WHMIS (Comp/Inc).

Students can expect to complete 1 – 3 hours of homework per day.

* Medical Office Administrator with Practicum was reviewed and approved by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

Courses List

This 37 week Diploma program requires the student to complete the following courses.

  • MS Office Word Certification
  • MS Office Word editing, layout, templates, styles and
    sections, mail merge, tables, charts and desktop publishing

  • MS Office Excel Certification
  • Plan, edit and manage worksheets (formulas/functions)

  • Skills and strategies conducive to learning in a college atmosphere, orientation to the college environment, using technology, knowing college policies and procedures.
  • Time management, writing and using citations, study strategies, student budgeting, and wellness/self-care/stress management.
  • An orientation to the PCP program and the emergency medicine professions.
  • Prepare for upcoming studies, learning environments, and work experience placements throughout the program.

  • Research, prepare and deliver presentations
  • Apply proper use of grammar principles
  • Overview of processes of communication in the workplace
  • Use MS Office PowerPoint

  • Importance of written communication within the business environment
  • Memos, email, letters and reports

Strategies for Student Success:

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources

  • Effective customer service and support
  • Problem-solving theory and applications

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • WHMIS Certification

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • CPR/First Aid
  • Prerequisite: MD400I - Medical Terminology I

  • Patient scheduling, forms, charts
  • Sterilization techniques
  • General office procedures

  • Clinic and physician accounts
  • Billing and diagnostic codes

  • Dictatyping and transcribing
  • Creating/formatting medical documents

  • Simulation designed to provide the learner with practical exposure to activities that may be encountered on the job in a medical office environment

  • 4-week practicum (minimum 20 hours per week)

  • This course focuses on the fundamental principles of accounting with full online courseware that includes the digital textbook and learning materials.

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

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