Medical Office Administrator Health Unit Clerk Program

This program combines the basic knowledge of a Medical Office Administrator with the specialized knowledge of a Health Unit Clerk.

Medical Office Administrators perform a variety of administrative duties in doctors’ offices, hospitals, medical clinics and other medical settings as well as support of managers and professional employers. Health Unit Clerks similarly work in hospitals, clinics, insurance companies, public health care agencies, long-term care facilities where they perform non-clinical tasks usually under the supervision of nursing staff and provide the link between patients, physicians, nursing staff and other departments.

Graduates will be skilled in receptionist duties such as greeting and checking in patients; managing and coordinating the scheduling of appointments; compiling patients’ charts; transcribing physicians’ orders; preparing birth and/or death certificates; recording vital signs; ordering hospital supplies; completing the admission, preoperative, and postoperative procedures; receiving new patients; collecting patient records. CPR, First Aid and WHMIS will be completed during the program.

Learning Objectives

Upon completion of this program, students will be able to demonstrate the following competencies:

  • Perform receptionist duties such as greeting and checking in patients
  • Manage and coordinate the scheduling of appointments
  • Compile patients’ charts
  • Transcribe physicians’ orders
  • Prepare birth and/or death certificates
  • Record vital signs
  • Order hospital supplies
  • Complete the admission, preoperative, and postoperative procedures

Diploma Program

Total Program Hours:
980 Hours
Full-Time Program Length:
49 Weeks
(Includes holidays and professional days)
Program content is subject to change.

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Career Opportunities

Health Unit Coordinator
Medical Clerical in Research & Care Agencies
Medical Office Assistant
Medical Supply Firms
Medical Transcriptionist
MSP Billing Clerk
Nursing Unit Assistant
Nursing Unit Coordinator
Special Care Units
Unit Clerk
Ward Secretary
Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals)
  • Applicants must successfully complete the admissions interview and may be required to do an entrance assessment (with a minimum composite score of 42)

Note: English level assessment will be required for international students (with a minimum score of 20/40 in language).

Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete
* Medical Office Administrator Health Unit Clerk Program was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

Students can expect to complete one to three hours of homework per day.

Courses List

This 49 week Diploma program requires the student to complete the following courses.

  • Theory & practice of double-entry bookkeeping
  • Complete the Accounting Cycle to closing (GL, AP, AR, Payroll, Year End)
  • Prepare Financial and Business Reports

  • MS Office Certification
  • MS Office Word editing, layout, templates, styles and
    sections, mail merge, tables, charts and desktop publishing

  • MS Office Certification
  • Plan, edit and manage worksheets (formulas/functions)

  • Management of office information (mail, appointments, telephones, meetings, business machines, bank statements)

  • MS Word, electronic files, business documents
  • Develop speed and accuracy

  • Computer basics/file management
  • Goal setting, note-taking, problem-solving, teamwork
  • Overview of policies and procedures
  • Demonstrate the ability to use MS Word and MS PowerPoint

  • Research, prepare and deliver presentations
  • Apply proper use of grammar principles
  • Overview of processes of communication in the workplace
  • Use MS Office PowerPoint

  • Importance of written communication within the
    business environment
  • Memos, email, letters and reports

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources

  • Effective customer service and support
  • Problem-solving theory and applications

  • Describe clinical / non-clinical tasks
  • Communication, interpersonal skills in a health-care setting
  • Responsibilities of a Health Unit Clerk

  • Pharmacological terminology
  • Steps in the drugs cycle, classifications
  • Drug effects, disease states

  • Electronic records
  • Transcription/monitoring doctor’s orders
  • Procedures/process orders

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • WHMIS Certification

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • CPR/First Aid
  • Prerequisite: MD400I - Medical Terminology I

  • Patient scheduling, forms, charts
  • Sterilization techniques
  • General office procedures

  • Clinic and physician accounts
  • Billing and diagnostic codes

  • Dictatyping and transcribing
  • Creating/formatting medical documents

  • Simulation designed to provide the learner with practical exposure to activities that may be encountered on the job in a medical office environment
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