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Medical Office Administrator Program

A Medical Office Administrator performs a variety of administrative duties in doctors’ offices, hospitals, medical clinics and other medical settings as well as support of managers and professional employers. They are employed in offices throughout the public and private sectors.

Medical Office Administrators type correspondence, reports, invoices and related material from handwritten copy or machine dictation, using a computer. This may include the preparation of presentation materials. They also prepare routine correspondence and compile data, statistics and other information. Some administrators assist committees by taking minutes.

The duties of Medical Office Administrators also include specialized tasks. They schedule and confirm medical appointments, deliver messages between doctors and patients, type medical records and reports from handwritten notes, and interview patients to complete forms and case histories.

They also make sure doctors get paid, by completing insurance as well as other claim forms and handling billing procedures. They may order medical supplies as well as regular office supplies. It should be noted that medical administrators are very often referred to as medical office secretaries, and related training programs in this province may also use that title.

A typing speed of 50-65 words per minute may also be required for employment. Changes in technology, such as the increasing use of electronic medical records (EMR), means these workers must be comfortable adapting to new software programs. Some employers may require specialized training in EMR systems.

Medical Office Administrator Program Learning Objectives

Upon completion of the Medical Office Administrator program, students will be able to demonstrate the following competencies:

  • Perform receptionist duties such as greeting and checking in patients
  • Manage and coordinate scheduling of appointments
  • Compile patients’ charts
  • Transcribe physicians’ orders
  • Prepare birth and/or death certificates
  • Record vital signs
  • Order hospital supplies
  • Complete the admission, preoperative, and postoperative procedures

Why Study At Sprott Shaw? 

  • Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation 
  • Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills 
  • Practicum opportunities with recognized organizations across BC
  • Multiple start dates so you can start your education when you want to without the wait 
  • Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources in the counselling field 
  • Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams 
  • All-inclusive program costs where what you see is what you pay. Our costs include registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, practicum fees, and much more 

Related Programs:

Diploma Program

Total Program Hours:
660 Hours
Full-Time Program Length:
33 Weeks
(Includes holidays and professional days)
Program content is subject to change.

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Career Opportunities

Medical Clerical in Research & Care Agencies
Medical Office Assistant
Medical Supply Firms
Medical Transcriptionist
MSP Billing Clerk
Pharmaceutical Firms
Ward Secretary
Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals)
  • Applicants must successfully complete the admissions interview and may be required to do an entrance assessment (with a minimum composite score of 42)
  • Applicants must provide evidence of full COVID-19 vaccination or have a signed vaccination waiver on file

Note: English level assessment will be required for international students (with a minimum score of 20/40 in language).

Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete
  • CPR, First Aid and WHMIS will be completed during the program
* Medical Office Administrator Program was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

Students can expect to complete one to three hours of homework per day.

Contact an Admissions Advisor for More Information Today!

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Our advisors are happy to answer any questions.

Courses List

This 33 week Diploma program requires the student to complete the following courses.

  • Theory & practice of double-entry bookkeeping
  • Complete the Accounting Cycle to closing (GL, AP, AR, Payroll, Year End)
  • Prepare Financial and Business Reports

  • MS Office Certification
  • MS Office Word editing, layout, templates, styles and
    sections, mail merge, tables, charts and desktop publishing

  • MS Office Certification
  • Plan, edit and manage worksheets (formulas/functions)

  • Computer basics/file management
  • Goal setting, note-taking, problem-solving, teamwork
  • Overview of policies & procedures
  • Demonstrate the ability to use MS Word and MS PowerPoint

  • Research, prepare and deliver presentations
  • Apply proper use of grammar principles
  • Overview of processes of communication in the workplace
  • Use MS Office PowerPoint

  • Importance of written communication within the
    business environment
  • Memos, email, letters and reports

Strategies for Student Success:

  • This course will provide students with the knowledge, skills, tools, techniques, and strategies to help them to be confident learners.

  • Effective customer service and support
  • Problem-solving theory and applications

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • WHMIS Certification

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • CPR/First Aid
  • Prerequisite: MD400I - Medical Terminology I

  • Patient scheduling, forms, charts
  • Sterilization techniques
  • General office procedures

  • Clinic and physician accounts
  • Billing and diagnostic codes

  • Dictatyping and transcribing
  • Creating/formatting medical documents

  • Simulation designed to provide the learner with practical exposure to activities that may be encountered on the job in a medical office environment

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Our advisors are happy to answer any questions.

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