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Medical Office Administrator

Diploma Program

Total Program Hours:
660 Hours
Full-Time Program Length:
33 Weeks
(Includes holidays and professional days)
Program content is subject to change.

Online and On-Campus Delivery Options may be available!

A Medical Office Administrator performs a variety of administrative duties in doctors’ offices, hospitals, medical clinics and other medical settings as well as support of managers and professional employers. They are employed in offices throughout the public and private sectors.

Medical Office Administrators type correspondence, reports, invoices and related material from handwritten copy or machine dictation, using a computer. This may include the preparation of presentation materials. They also prepare routine correspondence and compile data, statistics and other information. Some administrators assist committees by taking minutes.

The duties of Medical Office Administrators also include specialized tasks. They schedule and confirm medical appointments, deliver messages between doctors and patients, type medical records and reports from handwritten notes, and interview patients to complete forms and case histories.

They also make sure doctors get paid, by completing insurance as well as other claim forms and handling billing procedures. They may order medical supplies as well as regular office supplies. It should be noted that medical administrators are very often referred to as medical office secretaries, and related training programs in this province may also use that title.

A typing speed of 50-65 words per minute may also be required for employment. Changes in technology, such as the increasing use of electronic medical records (EMR), means these workers must be comfortable adapting to new software programs. Some employers may require specialized training in EMR systems.

Program Mission

To provide comprehensive training for students to serve their community by supporting administrative procedures in a healthcare setting.

Program Goals

The program aims for students to graduate with professional medical office administration skills gained through experiential learning. We strive for our graduates to care for diverse communities in an ethical, compassionate, and respectful manner.

Medical Office Administrator Learning Objectives

Upon completion of the Medical Office Administrator program, students will be able to demonstrate the following competencies:

  • Perform receptionist duties such as greeting and checking in patients
  • Manage and coordinate scheduling of appointments
  • Compile patients’ charts
  • Transcribe physicians’ orders
  • Prepare birth and/or death certificates
  • Record vital signs
  • Order hospital supplies
  • Complete the admission, preoperative, and postoperative procedures

Why Study at Sprott Shaw? 

  • Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation 
  • Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills 
  • Practicum opportunities with recognized organizations across BC
  • Multiple start dates so you can start your education when you want to without the wait 
  • Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources in the counselling field 
  • Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams 
  • All-inclusive program costs where what you see is what you pay. Our costs include registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, practicum fees, and much more 
  • Grant and scholarship opportunities are available to help you save on tuition. Up to $4000 in scholarships and grants are open to recent high school graduates, Sprott Shaw alumni, military veterans, and more! Click here to browse our full list of grants and scholarships.

Success Stories

  • “I have always wanted to enter the medical industry and this course offered all my needs. I was looking for a rewarding career and I found it.” – Janelle W.
  • “The pressure was on to pick the right school for me and I have no doubt that I chose the right place. I felt supported and encouraged and enjoyed my Medical Office Administration course.” – Ren F.
  • “Every single staff member there was phenomenal and I miss seeing everyone each day.” – Kathryn C.

Related Programs

Admission Requirements:
  • Grade 12 / GED or mature student status (all transcripts must be true certified copies or originals).
  • Applicants must successfully complete the admissions interview and entrance assessments with a minimum score of 20/40 in the English Assessment and a minimum score of 20/40 in the Math Assessment (with a minimum composite score of 42/80).
  • For more information on English Language requirements and equivalencies please click here.

Domestic Students:

  • Domestic students that can provide a Canadian transcript showing completion of English 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the English Entrance Assessment.
  • Domestic students that can provide a Canadian transcript showing completion of Math 10, 11 or 12 (or equivalent) with a passing grade of ‘C’, will be exempt from having to write the Math Entrance Assessment.

International Students:

  • International students can meet the Math Entrance Assessment requirement by providing an equivalent to Canadian High School Math 10, 11 or 12 with a passing grade of ‘C’. The credential must be evaluated and verified.
  • International students that can provide a Canadian transcript showing completion of English 11 or 12 (or equivalent) with a passing grade of ‘C’ will be exempt from having to write the English Entrance Assessment. The credential must be evaluated and verified.
  • International students can meet the English requirement by completing or demonstrating one of the following three options:
    • Sprott Shaw’s English Language Assessment, OR
    • Minimum IELTS Score 5.5 overall or iBT TOFEL Score of 70, OR
    • Completion of an ESL program from one of SSC’s partnered ESL schools.
Diploma Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete.
  • CPR, First Aid and WHMIS will be completed during the program.
Other Requirements:
  • FACPR First Aid / CPR (Comp/Inc).
  • WHMIS WHMIS (Comp/Inc).
  • Students can expect to complete 1 – 3 hours of homework per day.

 

 

 

* Medical Office Administrator was reviewed and approved by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

Courses List

This 33 week Diploma program requires the student to complete the following courses.

  • Theory & practice of double-entry bookkeeping
  • Complete the Accounting Cycle to closing (GL, AP, AR, Payroll, Year End)
  • Prepare Financial and Business Reports

  • MS Office Word Certification
  • MS Office Word editing, layout, templates, styles and
    sections, mail merge, tables, charts and desktop publishing

  • MS Office Excel Certification
  • Plan, edit and manage worksheets (formulas/functions)

  • Skills and strategies conducive to learning in a college atmosphere, orientation to the college environment, using technology, knowing college policies and procedures.
  • Time management, writing and using citations, study strategies, student budgeting, and wellness/self-care/stress management.
  • An orientation to the PCP program and the emergency medicine professions.
  • Prepare for upcoming studies, learning environments, and work experience placements throughout the program.

  • Research, prepare and deliver presentations
  • Apply proper use of grammar principles
  • Overview of processes of communication in the workplace
  • Use MS Office PowerPoint

  • Importance of written communication within the business environment
  • Memos, email, letters and reports

Strategies for Student Success:

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources

  • Effective customer service and support
  • Problem-solving theory and applications

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • WHMIS Certification

  • Anatomy and physiology as related to the body systems
  • Associate pathological conditions with the body systems
  • Define pharmacology and related terminology
  • Identify all standard medical abbreviations
  • CPR/First Aid
  • Prerequisite: MD400I - Medical Terminology I

  • Patient scheduling, forms, charts
  • Sterilization techniques
  • General office procedures

  • Clinic and physician accounts
  • Billing and diagnostic codes

  • Dictatyping and transcribing
  • Creating/formatting medical documents

  • Simulation designed to provide the learner with practical exposure to activities that may be encountered on the job in a medical office environment

  • This course focuses on the fundamental principles of accounting with full online courseware that includes the digital textbook and learning materials.

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

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