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Business Communication Management and Hospitality Program with Co-op

This program is designed for students who are seeking workforce entry communication skills. The program is divided into two modules, each lasting 4 weeks. The first module focuses on business communication skills, such as presentations, taking part in meetings, negotiating, telephoning, and using English in social situations. Students will familiarize themselves with communication tools that are mainly used in North America.

In the second module, students will learn essential workforce entry and business documentation skills and will have the option to choose two course electives. This program includes a Co-op placement. This placement enables the student to gain first hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.

Learning Objectives

Upon completion of the program, students will be able to:

  • Provide responsible and professional hospitality services
  • Apply the principles and practices of guest and customer services
  • Prepare presentation materials, compile data and research
  • Communicate effectively using various communication channels

Certificate Program

Total Program Hours:
540 Hours
Full-Time Program Length:
27 Weeks
(Includes holidays and professional days)
Program content is subject to change.

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:
  • Grade 12 / GED or mature student status (all transcripts must be “true certified copies” or originals)
  • Applicants must successfully complete the admissions interview and may be required to do an entrance assessment (with a minimum composite score of 42)

Note: English level assessment will be required for international students (with a minimum score of 20/40 in language). TOEFL score min CBT 190 Recommended that students have a working familiarity with written and spoken English Advanced (TOEFL CBT 190 or BCM Level).

Certificate Requirements:
  • 60% average upon successful completion of all courses, including courses given a complete
* Business Communication Management and Hospitality Program with Co-op was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

Students can expect to complete one to three hours of homework per day.

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Courses List

This 27 week Certificate program requires the student to complete the following courses.

  • Management fundamentals
  • Cost and pricing strategies
  • Sanitation and safety
  • Menu management

  • Motivational techniques
  • Recruitment and selection
  • Supervisory tools

  • Financial and accrual accounting
  • Financial statements
  • Revenue and expense accounting

  • Empowerment, team building

  • Understand the roles of destination management organizations and convention and visitors bureaus play in the tourism industry
  • All aspects of organization operations are covered

  • Hotel organization, front office

  • Housekeeping & maintenance
  • Inventories

  • Orientation, training, benefits
  • Job analysis and design

  • Effective techniques
  • Selling the dream

  • Resort development
  • Economic issues

  • Hotel automation, hardware, software

  • Marketing & development
  • Financing

  • Meetings & conventions market
  • Food service & service-related issues

  • Overview of the tourism industry
  • Economic, environmental, cultural and social aspects of tourism
  • Overview of how industry sectors interconnect to provide products and services to tourists

  • Increase learners awareness and sensitivity of their own and others values and value systems in order to communicate and understand other cultures
  • Overview of culture-general and culture-specific fundamentals and how they apply to tourism
  • Introduction to cultural sustainability

  • Africa, Middle East, and Asia

  • Risks associated with the business of tourism
  • Legal responsibilities of tourism managers and operators
  • Fundamentals of Canadian law and legal systems as they relate to tourism

  • Railways of the world and rail tour terminology
  • Car rental procedures and motor coach transportation
  • Insurance-related to car rentals

  • Terminology
  • Selling cruises

  • Itinerary planning
  • Insurance
  • Tour terminology

  • Mandatory schedule of alternating class sessions and work terms
  • Adherence to the program scheduling format is mandatory and is designed to provide the prospective candidate with valuable exposure to language usage in a work setting
  • The alternating classroom sessions allow the student to maximize the lessons taught within the curriculum

  • Computer basics/file management
  • Goal setting, note-taking, problem-solving, teamwork
  • Overview of policies & procedures
  • Demonstrate the ability to use MS Word and MS PowerPoint

  • Interview techniques
  • Create a Career Development Marketing Plan
  • Apply aspects of professionalism
  • Identify target markets and employment resources
  • Specialty program coverage in this shortened version

  • Development and practice of presentation skills
  • MS Office PowerPoint

  • Basic rules of dining including etiquette and technical manners during service
  • Symmetric table setup
  • Rules of social engagement when serving food and beverage

  • Apply appropriate business terminology
  • Create effective sentences and paragraphs that demonstrate correct grammar usage (articles, modal verbs, compound nouns, passive and direct structures
  • Identify key elements of key business documents (letters, memos, emails)

Related Blog Post

Discover Sprott Shaw’s Innovative Business Programs
In 1964 , Majorie came to the Victoria campus of what was then “Sprott-Shaw School of Commerce” straight out of...

Contact an Admissions Advisor for More Information Today!

Contact Us Today!

Our advisors are happy to answer any questions.

CALL 1-855-622-3729
START A CHAT
CONTACT A LOCATION

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